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Inside Sales Representative
3 months ago
Advantages
-Health and Dental plan
-3 weeks Vacation
-in office role
- Growth opportunity
Responsibilities
-Process customer orders via telephone, email, fax, EDI, and WebOrders; issue credit notes as necessary
-Follow up promptly on customer queries, such as stock checks
-Provide quotes with the assistance of the Branch Manager and Marketing Department
-Handle customer inquiries and complaints related to pricing, service, delivery, and product quality
-Gather and update customer profile information
-Ensure timely delivery to customers, including expediting tight lead-time orders, shipping partial orders, negotiating product substitutions, and managing rush orders
-Expedite orders from Head Office
-Communicate changes in policy, pricing, and products to customers
-Initiate telemarketing calls, email/fax offers and promotions, promote products and services, use upselling techniques, and pass potential new business to outside sales representatives
-Inventory processing: print shipment sheets for the Warehouse Representative to spot-check weekly shipments
-Run the backorder file in SAP after shipments are received and print generated backorders
-Receive Vendor direct shipments in SAP using Goods Receipt PO
-Inform Branch Manager of any significant inventory level changes
-Monitor and communicate sales opportunities to outside sales representatives
-Collaborate with outside sales reps on pricing and material requests
-Perform routine customer maintenance tasks, such as address updates, limited pricing changes, and company name changes
-Attend training courses as required
-Perform all duties of Warehouse Representative when needed
-Maintain a neat, organized, and clean branch
-Adhere to all safety rules and policies
-Perform other duties as assigned
Qualifications
-High school diploma or equivalent, plus relevant experience in the industry
-Effective communication skills and professional telephone manner
-Strong knowledge of brass and steel fittings, tubes, hoses, and related products
-Proficiency in operating shop and office machinery
-Computer literacy, including Microsoft Office Suite and SAP
-Strong organizational and mathematical skills
-Sales and service orientation
-Ability to work independently, under pressure, and meet deadlines
Summary
If this opportunity seems like a fit for you please apply, due to the high number of applications we receive only qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
