In Room Dining Server

1 month ago

Vancouver, Canada Rosewood Hotel Group Full time
JOB TITLE: ROOM SERVICE SERVER DEPARTMENT: ROOM SERVICE REPORTS TO: OUTLETS MANAGER
OVERVIEW/BASIC FUNCTION: Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying out side and set up duties.
RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests' needs, respond promptly and acknowledge all guests' requests. • Maintain positive internal and external guest relation at all times. • Takes pride in personal appearance and follows hotel grooming guidelines. • Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately. • Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas • Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service • Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list. • Maintain complete knowledge of designated glassware and garnishes for drinks. • Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices. • Maintain complete knowledge of guest room layout, locations and room numbers/names. • Maintain complete knowledge and strictly abide by liquor regulations as per Serving-It-Right guidelines and provincial liquor code. • Knowledge of daily house count, arrivals/departures, VIPs • Knowledge of scheduled in-house group activities, locations and times. • Maintain knowledge of POS system and manual systems. Access all functions of the P.O.S. system in accordance to specifications. • Ensure that standards are maintained at a superior level on a daily basis. • Communicates with all staff members and liaises with associated departments • Complete all daily and weekly duties in a efficiently and effectively. • Set up and maintain proper mise en place and let supervisor know of any shortages. • Take guests' food & beverage orders, utilizing suggestive selling techniques and following all departmental standards. • Ensure accuracy of guests name and room number of each order for delivery. • Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures. Updated 2013 • Ensure timely set up and delivery of orders. • Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures. • Organize, input and distribute advance orders and door knob menu orders according to departmental procedures. • Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures • Adhere to all payment, cash handling and credit policies/procedures. • Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc. • Communicates with all staff members and liaises with associated departments • Responsible for checking all hotel guestrooms for Mini Bar consumption, accurately charging guest account for usage and re-stocking appropriately. • Required to post charges in Micros and keep accurate detailed reports of all transactions. • Responsible for cleanliness and organization of Mini Bar storage closet and cart. • Must maintain accurate inventory of all products daily. Order product through the Director of Purchasing. • Weekly and monthly product checks ensuring expired items are removed, counted and recorded. • Perform all other reasonably required job related duties
QUALIFICATIONS: • Experience: Previous experience as a Server is an asset; Related experience in a luxury or ultra-luxury environment. High volume telephone call experience is an asset. • Education: High School Diploma • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Serving it Right Certificate required; Knowledge of FoodSafe. Knowledge of Opera, Micros systems are considered a strong asset. Organizational skills; Responsibility, Must demonstrate initiative and team work. Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures. Must have demonstrated excellent interpersonal skills, be well-organized and work effectively under pressure with minimal supervision. Must have excellent conflict resolution skills. • Language: Required to speak, read and write English. Additional language is an asset. • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses & Certifications: Serving it Right Certificate and Knowledge of FoodSafe

  • Experienced Server

    4 weeks ago

    Vancouver, Canada The Mackenzie Room Full time

    The Mackenzie Room is looking to add a strong server to its team. We are hiring knowledgeable service professionals, with experience in fine dining. If you like to have fun in your work place, while offering a high caliber of service in a unique environment, then this is a gig for you. We offer a seasonal chalkboard dinner menu with a focus on products from...

  • In Room Dining Server

    3 weeks ago

    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

    JOB TITLE:ROOM SERVICE SERVER DEPARTMENT:ROOM SERVICE REPORTS TO:OUTLETS MANAGEROVERVIEW/BASIC FUNCTION: Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient...

  • In Room Dining Server

    4 weeks ago

    Vancouver, Canada Hilton Vancouver Downtown Hotel Full time

    Hilton Vancouver Downtown Hotel - Front-line - Full Time | - Permanent - 433 Robson Street Vancouver - 1 position available - Accessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on July 12, 2023 Responsible for delivering and serving Food & Beverage items to guests in a timely, friendly and efficient...

  • Experienced Fine Dining Server

    3 weeks ago

    Vancouver, Canada Blue Water Cafe Full time

    **Position**:Server, Blue Water Cafe **Reports to**: Restaurant Director Blue Water Cafe is Vancouver’s definitive destination for seafood, widely known for its excellence in celebrating the extraordinary flavours of BC. Consistently awarded “Best Seafood Restaurant” in Vancouver and recognized for its unparalleled service, an evening at Blue Water...

  • Dining Services Attendant

    6 days ago

    Vancouver, Canada Verve Senior Living Full time

    **ACCOUNTABILITY OBJECTIVE** Under the direction of the dining services manager/dining services supervisor, responsible for the delivery and service of meals to the residents, the cleanliness of the dietary areas and equipment in accordance with specific standards and regulations, and assigned duties related to food...

  • Room Service Server

    4 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Room Service Server include but are not limited to**: - Prepare Room Service table for guest order deliveries and gift orders; clean up and pre-set the department for next meal period as per the Pan Pacific Vancouver standard. - Ensure pool desk is clean, ensuring all guest...

  • Food and Beverage Server

    3 days ago

    Vancouver, Canada Vera Burger Shack Full time

    Job Type: Full-Time, Permanent Language: English Start Date of Employment (Approx.): As soon as possible Minimum Education: None Positions Available: 1 NOC Group: Food and Beverage Servers (65200) NOC Job Title: Food And Beverage Server Job Location(s) 1030 Davie Street Vancouver, British Columbia V6E 1N2 Canada Job Description Greet customers, make...

  • Manager, Residence Dining

    5 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Business Operations, Level B Job Title Manager, Residence Dining Department Leadership | Residence Dining | UBC Food Services | Student Housing and Community Services Compensation Range $6,068.92 - $8,724.25 CAD Monthly The Compensation Range is the span between the minimum and...

  • Servers

    7 days ago

    Vancouver, Canada ARCHER Full time

    **Who we are**: We are a NEW restaurant serving modern west coast cuisine located in the heart of downtown Vancouver. Archer invites our guests to take an immersive culinary journey through the diverse coasts and waters of the Pacific North West, where the bounty of our farmers, fisher folk, and producers are celebrated on the plate. We are looking for...

  • Server Assistant

    3 days ago

    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...

  • Server

    7 days ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...

  • Experienced Server/bartender

    4 days ago

    Vancouver, Canada Alimentaria Mexicana Full time

    **Responsibilities**: Take food and drink orders from customers. Learn how to provide friendly and efficient service to guests. Mix and create cocktails Handle cash and credit card payments. Handle difficult customer situations such as complaints, misbehavior, and intoxication. Maintain cleanliness of the bar, dining room, and seating areas. REQUIRED &...

  • Server

    1 week ago

    Vancouver, Canada Kissa Tanto Restaurant Full time

    Kissa Tanto is looking for a full time server with at least 3 years experience working in casual fine dining. The successful candidate should have a positive attitude, work well in a team setting, and have a love for food, wine, and cocktails.

  • Server/bartender

    4 weeks ago

    Vancouver, Canada Optima Living Full time

    Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour...

  • Bufala Kerrisdale Is Hiring a Server

    4 weeks ago

    Vancouver, Canada Bufala Kerrisdale Full time

    Bufala Kerrisdale is looking for a new server! Full-time preferred, but also hiring for part-time. Evenings and weekends are a must for availability. Come join the most consistently busy restaurant in Kerrisdale! Opportunity for growth at Bufala, and also within the company at large. **We’re hoping you can join our team if**: You lead by example, are...

  • Servers

    6 days ago

    Vancouver, Canada Johnnie Fox's Irish Pub Full time

    Heirloom Restaurant is seeking a friendly, professional, and passionate Server to join our team. As a plant-forward restaurant, Heirloom is dedicated to crafting exceptional dining experiences that showcase the beauty and flavors of plant-based cuisine. The Host/Hostess will play a vital role in creating a welcoming atmosphere for our guests, ensuring they...

  • 1927 Lobby Lounge Server

    5 days ago

    Vancouver, Canada Rosewood Hotels & Resorts Full time

    **Job Description**: **Discover your Calling!** At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every...

  • Servers

    4 weeks ago

    Vancouver, Canada ARCHER Full time

    **Who we are**: We are a NEW restaurant serving modern west coast cuisine located in the heart of downtown Vancouver. Archer invites our guests to take an immersive culinary journey through the diverse coasts and waters of the Pacific North West, where the bounty of our farmers, fisher folk, and producers are celebrated on the plate. We are looking for...

  • Server at Ubc

    3 weeks ago

    Vancouver, Canada Nicli Pizzeria Full time

    Are you passionate about providing exceptional service in a vibrant and welcoming environment? Do you have a love for Italian cuisine and a desire to work in a renowned pizzeria restaurant? Look no further! NICLI Group is seeking an enthusiastic and customer-oriented individual to join our team as a Server. **About NICLI Group**:NICLI Group is a...

  • Server at Ubc

    4 days ago

    Vancouver, Canada Nicli Pizzeria Full time

    Are you passionate about providing exceptional service in a vibrant and welcoming environment? Do you have a love for Italian cuisine and a desire to work in a renowned pizzeria restaurant? Look no further! NICLI Group is seeking an enthusiastic and customer-oriented individual to join our team as a Server. **About NICLI Group**:NICLI Group is a...