Room Service Server

4 weeks ago


Vancouver, Canada Pan Pacific Vancouver Full time

***:
***:
**KEY RESPONSIBILITIES**:
***:
**The key responsibilities of the Room Service Server include but are not limited to**:

- Prepare Room Service table for guest order deliveries and gift orders; clean up and pre-set the department for next meal period as per the Pan Pacific Vancouver standard.
- Ensure pool desk is clean, ensuring all guest amenities/supplies are stocked and available.
- Assist guests regarding menu items in an informative and helpful way; Takes guest food & beverage orders.
- Maintain thorough knowledge of all pool services and procedures.
- Maintain knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and all wines on the wine list.
- Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately; Act as an ambassador for the pool deck area inclusive of hosting and handling inquiries.
- Ensure accuracy of guests name and room number of each order for delivery; Maintain complete knowledge of guest room layout, locations.
- Prepare foods items in the absence of scheduled Cook.
- Assist in emergency situations; Communicate problems or potential improvements to Team Lead.
- Assists in working in other food & beverage outlets when required.
- Performs other related duties as required.

**Physical Requirements**:

- Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, and remain stationary at times throughout work periods.***:
**COMPETENCY PROFILE**:

- Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; maintain professional business confidentiality as required.
- Individual must be highly motivated and possess excellent communication and excellent interpersonal skills
- Conflict resolution skills; Ability to ‘read’ guests’ expectations and requirements.

**SELECTION CRITERIA**:
**Qualifications and Technical Experience**:

- One (1) year Food and Beverage experience in a similar setting required.
- Previous experience as a Server is an asset
- “Serving it Right” Certificate required.
- Knowledge of Food Safe and clearing procedures.
- Knowledge of food and menu items; mixed drinks, beverage preparation, Wines & Spirits
- Fluent written and spoken English is mandatory; additional language(s) is considered an asset
- Schedule: Flexibility Required: Rotating Shifts, Weekends, Holidays & Weekends Required


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