1927 Lobby Lounge Server

3 weeks ago

Vancouver, Canada Rosewood Hotels & Resorts Full time

**Job Description**:
**Discover your Calling**

At Rosewood, Relationship Hospitality. It’s in our genes - a natural desire to deliver meaningful and heartfelt experiences. “It’s a calling”. At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.

Here, we do what we were born to do.

Rosewood Hotel Georgia is hiring for In Room Dining Server.

IRD Server will be responsible to deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying outside and set up duties.

**Main Responsibilities**
- Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary.
- Ensure that standards are maintained at a superior level on a daily basis.
- Set up and maintain proper mise en place and let supervisor know of any shortages.
- Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards.
- Ensure accuracy of guest’s name and room number of each order for delivery.
- Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures.
- Ensure timely set up and delivery of orders.
- Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
- Organize, input and distribute advance orders and doorknob menu orders according to departmental procedures.
- Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures
- Adhere to all payment, cash handling and credit policies/procedures.
- Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc.
- Communicates with all staff members and liaises with associated departments
- Responsible for checking all hotel guestrooms for Mini Bar consumption, accurately charging guest account for usage and re-stocking appropriately.
- Required to post charges in Micros and keep accurate detailed reports of all transactions.
- Responsible for cleanliness and organization of Mini Bar storage closet and cart.
- Must maintain accurate inventory of all products daily. Order product through the Purchaser.
- Weekly and monthly product checks ensuring expired items are removed, counted and recorded.
- Perform all other reasonably required job-related duties
- All other duties as required.

**Qualifications**
- Previous experience as a Server is an asset; Related experience in a luxury or ultra-luxury environment.
- High School Diploma
- Serving it Right Certificate required, Knowledge of Food Safe.
- Knowledge of Opera, Micros systems are considered a strong asset.
- Organizational skills; Responsibility, must demonstrate initiative and teamwork. Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures. Must have demonstrated excellent interpersonal skills, be well-organized and work effectively under pressure with mínimal supervision. Must have excellent conflict resolution skills.
- Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

**Benefits**

Competitive Salary & Benefits

We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

**About Rosewood Hotel Georgia**

Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the ho

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