Service Support Officer

1 week ago

Toronto, Canada Scotiabank Full time

Requisition ID: 200301

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:


The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team's objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

  • Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate 'Our Service Promise' by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
  • Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
  • Demonstrating respect and knowledge in interactions with the APB/Banker
  • Providing exceptional service and support combined with innovative approaches to resolving Client's and the Private Banking Team's service issues while adhering to policy and procedures,
  • Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers' attention


Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

  • Adhering to cash, custody and security procedures and Bank policies at all times.
  • Adhering to position authorities and bank policies
  • Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
  • Checking/authorizing transactions with approved limits.
  • Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
  • Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
  • Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

  • Receptionist/office Support

    2 weeks ago

    Toronto, Canada Jewish Family and Child Service Full time

    **Receptionist and Office Support** **12-month contract** **About The Agency** Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and...

  • Receptionist/office Support

    1 week ago

    Toronto, Canada Jewish Family and Child Service Full time

    **Receptionist** **4 days per week** **About The Agency** Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and advocacy services, within...

  • Compliance Officer

    2 weeks ago

    Toronto, Canada Campus Support Full time

    We are happy to say that we are looking for an experienced **Compliance Office to join our team at Campus Support - Toronto GTA, Ontario** **Reporting to**: Regional Compliance/Finance Manager **Hours**: 40 hours a week, 9am-5pm EST **Address**:Toronto GTA Campuses **Preference**:Experience with Post Secondary Private or Public Education Institution...

  • Receptionist/office Support

    1 week ago

    Toronto, Ontario, Canada Jewish Family and Child Service Full time

    Receptionist4 days per weekAbout The AgencyJewish Family and Child Service is a multi-service, client-centered, family service agency and a Children's Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and advocacy services, within the context of...

  • Service Support Officer

    2 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 181898 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The...

  • Service Support Officer

    4 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 164445 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The...

  • Service Support Officer

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 181898Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeThe Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team's objectives. The incumbent...

  • Office Manager

    4 days ago

    Toronto, Canada Ada Support Full time

    At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and...

  • Service Support Officer

    3 weeks ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 200301Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you will be doing:The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s...

  • Service Support Officer

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 200301Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you will be doing:The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team's objectives....

  • Service Support Associate

    3 weeks ago

    Old Toronto, Canada BFV Service GmbH Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: We are looking for aService Support Associate. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer...

  • General Support Services Clerk

    3 weeks ago

    Toronto, Canada Courts Administration Service Full time

    Courts Administration Service - Ontario Region - Toronto Regional Office - Management Services - Operations II Toronto (Ontario) CR-04 $50,821 to $54,857 **Closing date: 19 May 2023 - 23:59, Pacific Time** **Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad. **Important messages**: We are committed to...

  • Student Support Services Officer

    1 week ago

    Toronto, Canada International Business University Full time

    **Position Title**: Student Support Services Officer **Reports to**: Director Enrolment Services & Student Success **About IBU** International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the...

  • General Support Services Clerk

    1 week ago

    Toronto, Ontario, Canada Courts Administration Service Full time

    Courts Administration Service - Ontario Region - Toronto Regional Office - Management Services - Operations IIToronto (Ontario)CR-04$50,821 to $54,857Closing date: 19 May :59, Pacific TimeWho can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.Important messages:We are committed to providing an inclusive and...

  • Support Worker

    1 week ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Freelance Desktop Support

    2 days ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Personal Support Worker

    7 days ago

    Toronto, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Office Coordinator

    2 months ago

    Toronto, Canada Non- Profit Support Resources Full time

    **CAREER OPPORTUNITY- Office Coordinator** **(Full-time/Permanent) **_*This is a confidential posting. More organizational information will be provided during the recruitment process_. **Are you a people person and have strong administrative experience?** **Come join a progressive non-profit organization making transformational change in people’s...

  • Support Facilitator

    4 weeks ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...

  • Support Facilitator

    1 week ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly respond to the wishes, hopes, dreams and aspirations of each person we support. Montage Support Services is committed to providing quality support to people with disabilities. This is accomplished through a shared focus of families, staff...