Customer Experience Associate

5 months ago

Quebec City, Canada TD Bank Full time

**Customer Experience Associate**:

- 426378BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 8940 Viau Boulevard

**Employment Type**
- Regular

**City**
- St. Leonard

**Time Type**
- Part Time

**Province/State**
- Quebec

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Proficiency in Other than French**
- This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

**Additional Information**
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD,

  • Customer Experience Associate Maguire

    5 months ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 173894 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Guest Experience Centre Consultant

    5 months ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    5 months ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada TD Bank Full time

    **Work Location**: Beaconsfield, Quebec, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    4 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada TD Bank Full time

    Work Location: Québec, Quebec, Canada Hours: 30 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice -...

  • Omni Customer Fulfillment Associate

    5 months ago

    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    4 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Customer Service Associates

    5 months ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Old Quebec**: - Part timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. Our Customer Service Associates are exceptional people who have a passion for unique fashions and who thrive on helping...

  • Customer Service Associate

    5 months ago

    Quebec City, Canada The Home Depot Canada Full time

    **Part-Time, Temporary Roles available** Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Director of Customer Experience

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter. Who are we? For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...

  • Customer Experience Associate

    1 month ago

    Québec City, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or...

  • Customer Experience Associate

    1 month ago

    Québec City, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or...

  • Web Customer Service Associates

    2 months ago

    Quebec City, Canada Simons Full time

    Job description **Web Customer Service Associates - Simons Campus**: **Sales**: **Québec**: **Simons Campus - E-commerce**: - Full time- Short timeDo you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your...

  • Web Customer Service Associates

    5 months ago

    Quebec City, Canada Simons Full time

    Job description **Web Customer Service Associates - Simons Campus (Quebec City))**: **Sales**: **Québec**: **Simons Campus - E-commerce**: - Full timeDo you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your...

  • Supervisor, Customer Experience

    4 months ago

    Quebec City, Canada Chrono Aviation Full time

    **Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...

  • Customer Service Associates

    2 months ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Old Quebec**: - Part timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. **Key Responsibilities**: - Provide high-quality customer service to our clientele. - Perform various tasks within the...

  • Customer Service Associates

    3 weeks ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Place Ste-Foy**: - Full time- Part time- Short timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. **Key Responsibilities**: - Provide high-quality customer service to our clientele. - Perform...

  • Customer Success Associate, Technical Support

    4 months ago

    Quebec City, Canada Industrial Scientific Corporation Full time

    **Overview**: The position of Customer Success Associate, Technical Support (French bilingual). This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The...