IT System Administrator II

4 weeks ago

Toronto, Canada Fortis Life Sciences Full time

Position Summary:

As System Administrator II, you will support existing IT solutions, both on-premises and cloud-based, and provide escalated support for IT help desk operations. This position requires a willingness and aptitude to tackle a wide range of challenges while applying and enforcing corporate IT policies across all our sites. You will own end-to-end projects while working with employees and business leaders in an extremely collaborative environment. Must be detail-oriented, highly motivated, and willing to develop new processes where they do not exist.

What You Will Do

  • Take ownership of IT-related issues to complete resolution
  • Place software and hardware into the production environment
  • Support network infrastructure including upgrades and configuration changes.
  • Prepares users by designing and conducting training programs, and providing references and support.
  • Administer VOIP telephone system.
  • Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment.
  • Create and update documentation of all processes related to the role.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Monitor, maintain, and execute IT automation processes and procedures.
  • Responsible for tracking hardware and software inventory
  • Administer Environmental Monitoring Systems
  • Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery.
  • The position may require some after-business hours and weekend work as needed.

Education and Experience:

Knowledge, Skills, and Abilities:

  • 3+ years of knowledge of network connectivity, systems, security, software, and hardware
  • Microsoft Server Technologies (AD/DNS/GPO/Account Administration)
  • Windows Operating Systems (Windows 10/11) – deployment, administration, upgrades
  • Microsoft/Office 365 (Teams, SharePoint, OneDrive, Intune, etc.…)
  • Proficient in scripting, PowerShell preferred.
  • Articulate in the English language.
  • Page 2 of 2 System Administrator I - IPOC.docx
  • Preferred educational and experiential background:
  • 3+ years' experience in IT Support and System/Network Administration
  • Bachelor's degree or equivalent experience required.
  • CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred.
  • Experience with Okta, RingCentral, Datto, and NinjaRMM is highly preferred but not required.


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