Customer Order and Fulfillment Specialist
Found in: beBee S CA - 3 weeks ago
The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today
Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that's doing big things to create a cleaner, more sustainable world for us all, here's more
Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.
About the job
We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order and Fulfillment Specialist you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfilment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer.
Job Summary
Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise resultsEnter customer orders with a focus on quality, accuracy and speedProactively manage existing customer ordersPrevent, reduce, and resolve escalations, returns, and invoicing issuesPrioritise & manage high volume of requests from Customers & Inside Sales TeamEngage the customer directly to resolve issues, clarify order requirements & ensure delivery of productKeep customers proactivity informed about the status of their ordersManage critical cases with a sense of urgency and ownershipIdentify improvements in the processes to meet customer critical issues and requirements
What we're looking for
2+ years of customer service/ fulfilment/procurement experience or demonstrated equivalent subject matter expertise Energetic, strong interpersonal, organisational and communication skillsHighly detail-oriented, organised and able to provide clear and accurate updates to relevant teamsUnderstanding of billing quality, accounting knowledge, and reconciliationDigital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the businessAn ability to work in a cross-functional environment with peers, leadership, and supporting organisationsExcellent time management skills & ability to prioritise work from multiple channelsThrives in a fast-paced but fun work environmentAbility to work and influence employees at other locationsAbility to understand specific business objectives, priorities and key processes This is a hybrid position, requiring a minimum of 2 days in the office Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.
Expectations after initial onboarding & training period
Understands & employs proper written, verbal, & meeting etiquetteAbility to understand specific business objectives, priorities and key processesDevelops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetingsCross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis Meets/exceeds responsiveness expectation to customers & internal assignmentsBecomes a business partner to our commercial team and the customersAwareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awarenessUnderstands CSR contribution to Quality metrics and provides input for corrective action and quality investigations as needed May be asked to both lead and contribute to presentations required for customers or internal businessUnderstands role in performance management and fulfils ongoing weekly, quarterly, and annual performance monitoring activities
Additional Assets
Knowledge of SAP & Salesforce or other ERP and CRM softwareDegree/Diploma/certificate preferred in Business, Finance, or Supply Chain or equivalent on-hands experienceBasic presentation skillsBasic commercial reconciliationUnderstanding of Order Management, Order Entry, Billing or Quality Management SystemStrong Google Suite expertiseKnowledge of French and/or Spanish will be an asset
We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.
We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace
-
Customer Order
Found in: beBee S CA - 3 weeks ago
Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full timeVeolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion &...
-
Customer Order
Found in: beBee S CA - 19 hours ago
Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full timeCompany Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...
-
Customer Order and Fulfillment Specialist
Found in: beBee S CA - 3 days ago
Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full timeCompany Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...
-
Customer Order and Fulfillment Specialist
2 days ago
Oakville, Canada Veolia WTS Full time**Company Description** **Job Description** Do you have what it takes to exceed customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.** Working in the Customer Support team as a Customer Order & Fulfillment Specialist, you are the customer's first point of...
-
Customer Order and Fulfillment Specialist
Found in: beBee jobs CA - 2 weeks ago
Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full timeAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...
-
Customer Order
Found in: Talent CA C2 - 1 day ago
Oakville, Canada Veolia WTS Full timeJob DescriptionCome and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy...
-
Customer Order and Fulfillment Specialist
Found in: Talent CA C2 - 3 days ago
Oakville, Canada Veolia WTS Full timeJob DescriptionVeolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our...
-
Customer Order
Found in: Talent CA C2 - 2 days ago
Oakville, Canada Veolia Full timeCompany Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...
-
Customer Order and Fulfillment Specialist
9 hours ago
Oakville, Canada Veolia Full timeCompany Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...
-
Customer Order and Fulfillment Specialist
Found in: Talent CA C2 - 3 days ago
Oakville, Canada Veolia Full timeCompany Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...
-
Customer Order and Fulfillment Specialist
3 days ago
Oakville, Canada Veolia WTS Full time**Job Description** Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our...
-
Customer Order
Found in: beBee jobs CA - 2 weeks ago
Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full timeVeolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion &...
-
Buyer- Order Fulfillment
4 days ago
Oakville, Canada SUEZ Water Technologies & Solutions Full timeAs a Global Procurement Function, we live by, and execute to as a competitive advantage for Veolia WTS by unlocking true potential of our talent, investing in digital enablement, and building holistic strategic partnerships that will sustainably serve our customers, communities, and environment. As an Order Fulfillment Buyer within the Procurement team, you...
-
Fulfillment Specialist
Found in: Jooble CA O C2 - 1 week ago
Ontario, Canada ET Group Full timeFulfillment Specialist (On-site) in Etobicoke, Ontario Full-time Are you ready to be part of a dynamic team and grow your career in a company that's redefining the future of work? At ET Group, we're on a mission to transform how we operate and deliver excellence. We believe in transparency, collaboration, and innovation. We're pioneers in...
-
Omni Customer Fulfillment Associate
1 week ago
Oakville, Canada Walmart Canada Full time**Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...
-
Bilingual Customer Experience Specialist
Found in: Jooble CA O C2 - 2 weeks ago
Ontario, Canada EightSix Network Inc Full timeBilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about...
-
Order/RMA Administrator
Found in: Jooble CA O C2 - 2 weeks ago
Ontario, Canada Senstar Corporation Full timeWe have an immediate need for a few highly motivated, engaged, customer service-minded individuals to join our order and returns team as an Order/RMA Administrator . This role reports into our Vice President Operations and will have a wide range of administrative and business-support related responsibilities managing the order and returns cycle. Primary...
-
Customer Information Specialist
2 weeks ago
Oakville, Canada Town of Oakville Full time**Employment Status**: Temporary Part-time to September 17, 2023 (CUPE 5348) **Hours**: 20 hours per week with ability to work all shifts (days, evenings, and weekends) **Location**:Woodside branch **Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the...
-
Customer Information Specialist
1 week ago
Oakville, Canada Town of Oakville Full time**Employment Status**: Temporary Part-time until May 13, 2023 (CUPE 5348) **Hours**:24 hours per week with ability to work all shifts (days, evenings, and weekends) **Location**: Iroquois Ridge branch **Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving...
-
Customer Information Specialist
3 days ago
Oakville, Canada Town of Oakville Full time**Employment Status**: Casual Part-Time (CUPE 5348) **Hours**: Ability to work all shifts (days, evenings, and weekends) **Primary Location**:All branch locations **Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the diverse community of Oakville. In...