Warranty Coordinator, 30 Day

2 weeks ago

Ottawa, Canada Minto Group Full time

WARRANTY COORDINATOR

Location: Ottawa West

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

  • Competitive salary
  • Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
  • Tuition reimbursement plans and professional development courses
  • Employee recognition platform - Be rewarded by your colleagues for your contributions
  • Flexible summer hours
  • Many exciting career opportunities

Your Role on our Team:

The Warranty Coordinator is responsible for providing customer service to homeowners in order to process all inquiries related to service, repairs or outstanding work.

In this role, you will:

  • Check Tarion portal daily to identify and print any new conciliations/ 30 Day inspections
  • Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
  • Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
  • Responsible for processing all Service Tech paper work & schedules
  • Print "scheduled today" list on a daily basis and contact all Trades to ensure successful work days
  • Reschedule any additional follow up appointments that are necessary
  • Update Newstar, close calls, add notes make sure booking dates are accurate
  • Process invoices in Newstar
  • Manage vendor cards and the check in check out process
  • Send all Trades, weekly , the Newstar aging report
  • Respond to all telephone, e-mail and fax inquiries from Homeowners and trade partners;
  • Responds and assists with resolving all after sales complaints;
  • Tracks and closely monitors all active Customer files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
  • Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
  • Coordinate all repairs in model homes where necessary;
  • Order materials as instructed by Managers/Inspectors/Techs
  • Other duties within the scope, spirit and purpose of the job, as requested by management

We would like you to have:

  • High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
  • A minimum of five (5) years of relevant work experience in customer service role.
  • Microsoft Office (Word, Excel), Outlook
  • Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
  • Knowledge of construction processes and repair methods is an asset
  • Strong knowledge of the Minto New Home Manual is an asset
  • Communication skills (listening, verbal and written)
  • Problem Solving
  • Organizational skills
  • Attention to detail
  • Customer service focused
  • Team player

Our future is better together. Apply now and join us

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.#TAS2

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