Credit Management Resolution Officer

Found in: beBee S CA - 2 weeks ago

WINNIPEG, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.  If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canadaâs leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. 

What will you do?

  • Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
  • Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clientâs financial obligations
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clientâs financial situation
  • Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

  • Proven interpersonal, communication and problem resolution skills
  • Ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
  • Strong oral and written communication skills in English
  • Flexibility to work Monday to Friday, between 12:00 PM to 11:00 PM local time

Nice-to-have

  • Past experience in a customer service role where you provided a variety of needs-based solutions
  • Negotiation skills
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry

Whatâs in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Job Skills

Additional Job Details

Address:

ROYAL DIRECT CALL CENTRE, 1260 TAYLOR AVE:WINNIPEG

City:

WINNIPEG

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-09-08

Application Deadline:

2024-04-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
âââââââ
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Credit Management Resolution Officer

    Found in: beBee jobs CA - 7 days ago

    Winnipeg, Manitoba, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit Management Resolution Officer

    Found in: Talent CA C2 - 7 days ago

    Winnipeg, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Bilingual Credit Management Resolution Officer

    1 day ago

    Winnipeg, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit Management Resolution Officer

    Found in: beBee S CA - 1 week ago

    Winnipeg, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Credit Management Resolution Officer

    Found in: beBee S CA - 4 days ago

    Winnipeg, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Bilingual Credit Management Resolution Officer

    Found in: Talent CA C2 - 1 week ago

    Winnipeg, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Bilingual Credit Management Resolution Officer

    Found in: Talent CA C2 - 6 days ago

    Winnipeg, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Bilingual Credit Management Resolution Officer

    Found in: beBee S CA - 4 days ago

    WINNIPEG, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a...

  • Bilingual Credit Management Resolution Officer

    Found in: Jooble CA O C2 - 1 day ago

    Winnipeg, MB, Canada Knewin Full time

    Job Summary Job Description What is the opportunity? You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us...

  • Collections Officer

    Found in: beBee jobs CA - 1 week ago

    Winnipeg, Manitoba, Canada Commercial Credit Adjusters Full time

    Commercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available What We Offer: Full-time hours with flexible shift options Subsidized public...

  • Collections Officer

    Found in: beBee S CA - 2 weeks ago

    Winnipeg, Canada Commercial Credit Adjusters Full time

    Commercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available! What We Offer: Full-time hours with flexible shift options Subsidized...

  • Collections Officer

    1 day ago

    Winnipeg, Canada Commercial Credit Adjusters Full time

    **What We Offer**: Full-time hours with flexible shift options Subsidized public transit Group benefit plan Convenient downtown location and on-site security Opportunities for professional development and growth Friendly, supportive and diverse work environment Excellent experience and opportunity to gain knowledge of the credit industry; including credit...

  • Collections Officer

    5 days ago

    Winnipeg, Canada Commercial Credit Adjusters Ltd Full time

    **What We Offer**: - Full-time hours with flexible shift options - Subsidized public transit - Group benefit plan - Convenient downtown location and on-site security - Opportunities for professional development and growth - Friendly, supportive and diverse work environment - Excellent experience and opportunity to gain knowledge of the credit industry;...

  • Collection Officer

    2 hours ago

    Winnipeg, Canada Commercial Credit Adjusters Ltd Full time

    What We Offer: - Full-time hours with flexible shift options - Subsidized public transit - Group benefit plan - Convenient downtown location and on-site security - Opportunities for professional development and growth - Friendly, supportive and diverse work environment - Excellent experience and opportunity to gain knowledge of the credit industry;...

  • Collection Officer

    1 day ago

    Winnipeg, Canada Commercial Credit Adjusters Ltd. Full time

    What We Offer: - Full-time hours with flexible shift options - Subsidized public transit - Group benefit plan - Convenient downtown location and on-site security - Opportunities for professional development and growth - Friendly, supportive and diverse work environment - Excellent experience and opportunity to gain knowledge of the credit industry;...

  • Credit Manager

    1 week ago

    Winnipeg, Canada FAIRMONT Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Bailiff Officer

    2 days ago

    Winnipeg, Canada Commercial Credit Adjusters Ltd Full time

    Commercial Credit Adjusters Ltd. is a highly respected, industry leader in Accounts Receivable Management Services. As such, we are constantly growing and are excited to add a **Bailiff Officer** to our team! **Job Summary**: Reporting to the National Operations Manager, the Bailiff Officer will be responsible for the service of legal documents and...

  • Credit Coordinator

    7 days ago

    Winnipeg, Canada Bison Transport Full time

    As a Credit Coordinator, you will ensure that customers in your credit portfolio are committed to meeting payment terms You will work with customers and internal contacts to address any payment discrepancies. Specific Responsibilities include: - Collection of accounts receivable to ensure customers meet payment terms - Coordinate a portfolio of customers...

  • Special Finance Manager

    5 days ago

    Winnipeg, Canada Birchwood Credit Solutions Full time

    **Reporting Relationship**: The Special Finance Manager reports directly to Branch Manager. **Job Summary**: Come join the Birchwood Credit team! **Qualifications**: - Proven record of performance with goal setting and benchmarks - Proficient understanding of credit with personal financial knowledge being an asset - Thrive in a collaborative sales...

  • Agricultural/commercial Account Manager Ii

    7 days ago

    Winnipeg, Canada Credit Union Central of Manitoba (CUCM) Full time

    **The Role** This position will provide consulting services to credit unions lending personnel and, where necessary, meet with Central’s legal counsel to discuss legal options. Plays a central role in maintaining the operations manual, ensuring content is accurate and consistent with industry practices and Manitoba law. You will structure, negotiate, and...