Collection Officer

2 weeks ago


Winnipeg, Canada Commercial Credit Adjusters Ltd. Full time

What We Offer:

- Full-time hours with flexible shift options
- Subsidized public transit
- Group benefit plan
- Convenient downtown location and on-site security
- Opportunities for professional development and growth
- Friendly, supportive and diverse work environment
- Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
- Competitive commission structure

**Responsibilities**:

- Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
- Negotiate payment of debts in accordance with client and company guidelines
- Investigate and advise on different forms of payment and/or settlement options
- Clearly document/update files on the system to support file activity
- Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times

Qualifications:

- At least 3 active provincial collection licenses
- 1.5-2 years of 3rd party collections experience
- Customer service and call centre experience considered an _asset_
- Strong negotiation and conflict resolution skills
- Excellent verbal and written communication
- Self-motivated, goal and detail oriented
- Sound decision making and judgement
- Strong organizational skills
- Dedicated and ethical
- Ability to work individually and with a team in a fast paced environment
- Solid computer skills
- Strong grasp of the English language

CCA offers additional licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.

Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team

**Salary**: $30,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have previous 3rd party collections experience? If yes, how much?
- Do you currently have any active provincial collections licenses?

Work Location: One location

Expected start date: 2023-01-14


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