Ops Support Rep Shipment Resolution

Found in: beBee S CA - 2 weeks ago


Barrie, Canada Purolator Full time
Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Additional Responsibilities Education Experience

3 months experience in customer service

Skills Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving Operations
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