Manager, Patient Services Contracts

2 weeks ago


Barrie, Canada Home and Community Care Support Services Full time

**Job Description**:
Through the leadership of the Patient Services Contract team, this position supports the ongoing management of patient services contracts. This position is responsible for the development and maintenance of positive service provider relationships, and liaison between the contracted service provider agencies and the management team and staff of Home and Community Care Support Services North Simcoe Muskoka. Key position functions include contract and performance monitoring and management; leading and participating in projects that result in business process improvements; and leadership in the managed competition process for patient-related services procurement and subsequent contract transition.

**KEY RESPONSIBILITIES**

Patient-Services Procurement and Contract Transitions:

- Leads the development of local procurement strategy for Patient Service contracts.
- Support Patient Services procurement processes, as led by Ontario Health.
- Leads the local implementation of new contracts and transition of services to ensure the seamless provision of care to patients.
- Ensures appropriate controls, quality standards and risk management strategies are in place for all procurement initiatives.

Contract Management and Quality Improvement:

- Liaises with Home and Community Care management team, Quality & Risk team, and Contracted Service Providers to develop quality improvement initiatives and process improvements.
- Reviews contract performance data to identify areas for improvement.
- Identifies, and develops strategies, to mitigate emerging risks to patients and/or to the organization.
- Collaborates with staff and service providers to resolve disputes and seek win-win solutions.
- Leads the performance management process in situations where contract requirements are not met including gathering implementation of QIN (Quality Improvement Notice) documents, facilitation of performance review meetings, and closure of the QIN. In cases where resolution is not met, reports to senior management on recommendations and implementation of remedial measures.
- Provides expertise and input to the development of appropriate contract language and business requirements, in collaboration with Agencies Legal team.
- Institutes administrative policies and practices for the ongoing review of existing contracts, such as service volumes against monies expended and initiates corrective action when necessary.
- Manages policies and practices for the ongoing performance and contract management compliance of patient-related service agreements, such as service volumes against monies expended and initiates corrective action when necessary.
- Leads Service Provider audits and/or contract compliance investigations.

Relationship Management:

- Establishes and maintains effective working relationships with internal and external stakeholders at all levels.
- Develops, fosters and manages effective business relationships and channels of communications with contracted patient service providers and vendors in order to promote quality service and resolve issues.
- Analyzes and responds to complex service provider situations.
- Acts as main point of contact between Home and Community Care Support Services and service providers related to contractual and risk issues.
- Mediates and mitigates any service provider concerns with all areas of Home and Community Care Support Services, including Finance and Patient Services teams.
- Facilitates service provider meetings, internal and external committees.
- Represents Home and Community Care Support Services on external committees including community and provincial committees related to contract management, procurement, and service provision.
- Provides support to the Home and Community Care Support Services management team by identifying the impact of proposed changes on existing patient service arrangements.

Leadership:

- Provides leadership and direction to the Contract Services Team.
- Participates in strategic planning, development and implementation of an accreditation plan for improved patient service delivery, as required.
- Communicates corporate goals and objectives within the department, and aligns department tasks and objectives to meet the corporate goals and objectives.
- Identifies critical service delivery issues and intervenes to ensure high quality services for the relevant patient population.
- Leads development of communication strategies for service providers to meet patient needs.

Risk Management:

- Champions the desired organizational risk management tone and culture.
- Integrates sound risk management practices into the business processes and day-to-day decisions responsible for.
- Reports risks with causes, impacts or mitigations beyond scope of responsibility to senior management.
- Measures and evaluates outcomes and corrects direction as appropriate.
- Supports the participation of staff in learning opportunities to build competencies.
- Follows safe pr



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