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Bilingual English/French Customer Service Representative

3 months ago

Winnipeg, Canada Randstad Canada Full time
We have partnered with one of Canada's fastest-growing companies and are seeking for a Bilingual French/English Customer Service Representative here in Winnipeg.

Are you passionate about delivering an amazing customer experience? Do you have excellent communication skills in both English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team here in Winnipeg

Advantages
-Competitive salary
-Excellent benefits package
-Career advancement potential
-Full-time hours

Responsibilities
-Address customer inquiries and concerns, receive feedback, and troubleshoot (training is provided).
-Thoroughly document all customer communication.
-Follow up with customers to ensure customer satisfaction and retention.
-Ability to communicate effectively both in English and French

Qualifications
-You must be fluent in English and French.
-Must have at least 1 year of customer service experience.
-Committed to providing exceptional customer service
-Excellent attention to detail
-Ability to de-escalate situations
-Strong interpersonal skills
-Accurate and timely documentation of client/customer communication
-Strong working knowledge with smartphones, tablets, computers, laptops, and tech troubleshooting experience is an asset
-You need to be able to work full-time permanently and have a valid work permit.
-You must be available to work full-time onsite 5 days a week.

Summary
All information and resumes received will be treated with strict confidentiality

Ways to apply:

- Apply directly on this site
- Go to our website at www.randstad.ca, create a profile and apply directly
- Email your resume to winnipegadmin@randstad.ca and include the title of the position in the subject line.

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.