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Manager, Welcome to Tech@rbc, Technology

3 months ago

Toronto, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

As Manager, Welcome to Tech@RBC, T&O Experience, you will help with the strategic development and execution of activations, engagement and content delivery to ensure a seamless, flexible, and meaningful experience where new T&O employees feel welcomed, connected, and empowered to succeed. Reporting to the Director, T&O Experience, this role offers a unique opportunity to lead and manage components of a new employee talent program with a focus on learning, career, culture, and communication. This is a fun, high performing team that thrives through empathy, intelligence and an impactful outcome focused mentality.

What will you do?

  • Plan and deliver high impact projects/initiatives that will have a meaningful impact on employee experiences (e.g. run events, create content and lead discussions).
  • Create communications (including emails, surveys, Webex content) to support program initiatives and events.
  • Track metrics and outcomes from cross-team projects/initiatives and contribute to reports for the T&O OC and Talent Leadership.
  • Partner and collaborate closely with all relevant internal stakeholders to deliver a seamless experience for new T&O employees.
  • Commit to continuous learning and researching best practices in employee experience.
  • Manage in-person and virtual sessions included in the program, including oversight of scheduling and logistics, managing registration and volunteers and supporting technology.
  • Leverage your passion and enthusiasm to ensure new T&O employees feel welcomed, connected, and empowered to succeed.
  • Additional duties and participation in projects as required.

What do you need to succeed?

Must-have

  • 2-4 years’ experience in events/program management
  • Experience in event management, organization skills, prioritizing, project management, and multi-tasking to meet conflicting demands, with the ability to identify challenges and propose solutions
  • Experience managing multiple deliverables with stakeholders across T&O
  • Experience with strategic communications planning / execution
  • Passionate about employee experience, approaching the challenge from a user-centric design perspective, and bringing fresh ideas and creative thinking to the table
  • Ability to work independently and as part of a high performing team in a fast-paced environment
  • Strong interpersonal and presentation skills
  • Analytics capabilities, to build and track key metrics and identify opportunities for improvement
  • Strong technical skills and knowledge of MS Outlook, Powerpoint, Poppulo and Excel

Nice-to-have

  • Degree in Communications/Journalism or equivalent experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Hybrid

#LI-POST

Job Skills

Continued Learning, Decision Making, Employee Experience, Industry Knowledge, Internal Communications, Internal Stakeholders, Interpersonal Relationships, Knowledge Organization, Leadership Training and Development, Long Term Planning, Oral Communications, Organizational Communications, Personal Initiative, Planning Ability, Teamwork, Time Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-07-30

Application Deadline:

2024-08-13

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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