Victim Services Coordinator

1 week ago

Revelstoke, Canada City of Revelstoke Full time
City of RevelstokeVictim Services Coordinator / Case Worker


Are you passionate about supporting victims of crime and trauma? Do you have experience in social services or justice system support? The City of Revelstoke is seeking a dedicated and compassionate individual to join our team as a Victim Services Coordinator. In this role, you will work closely with the RCMP, providing essential services to both police officers and clients, helping those in need through difficult times. If you have the qualifications outlined above and are ready to make a positive impact in the community, we encourage you to apply We offer work-life balance scheduling, competitive wages, an excellent benefits program, ongoing education and professional development, a complimentary recreation pass, and fun staff events throughout the year. Join us and help make a difference

POSITION PURPOSE STATEMENT
Reporting to the RCMP Detachment Commander, the Police Based Victim Services Coordinator/Case Worker is relied upon to provide a wide range of services to police officers and clients daily. The RCMP regularly refers clients to PBVS and in many situations, members are required to refer clients to PBVS as per RCMP policy.

This position description is meant to be illustrative of the duties entailed in the position and is not intended to be exhaustive.

OPERATING ENVIRONMENT 

Processing confidential material and matters; typing correspondence, reports and related materials; maintaining files; arranging appointments and meetings and coordinating travel arrangements.Works with the RCMP and appointed bodies in a cooperative, information assistance and support capacity.Carry out additional duties and functions as may be assigned by the RCMP Detachment Commander.


SPECIFIC DUTIES 
Victim Support

Provide direct support to crime and trauma victims and witnesses.Attend police crisis call-outs such as criminal code investigations, serious incidents and domestic disputes, provide crisis intervention support, information and referrals to distressed victim and witnesses, provide follow-up with clients as required.Transporting clients, contacting family members, arranging and providing emergency transportation.Provide on-going emotional support to victims, make referrals to related agency resources such as counseling, financial assistance, childcare and legal advice.In consultation with the investigating officer, provide updates to clients on police investigation progress, assist victims in completing applications and victim impact statements, conducts court orientation with victims and witnesses and accompany clients to court.


RCMP Support

Liaise with police members and variety of government and community agencies to coordinate work efforts, promote program awareness and share information.


KNOWLEDGE, ABILITIES, AND SKILLS 

Ability to communicate positively and effectively both verbally and written.Ability to deal positively, courteously and tactfully with the public and co-workers.Basic knowledge of identified provisions of the Local Government Act, the Community Charter, City Bylaws and other Provincial Statutes.Must be able to demonstrate a flexible and creative approach when learning new tasks and procedures that evolve over time.Operates various office and computer equipment and must be proficient in Microsoft Office, Adobe Acrobat, keyboarding and /speedwriting.Knowledge of and experience with the social sector


SPECIFIC ACCOUNTABILITIES 

Maintain required program records, statistics, reports, and address correspondence to the program.Be knowledgeable about program objectives, policies, procedures and services provided to victims and witnesses of crime and trauma and have considerable knowledge of crisis intervention practices and techniques.Maintain accurate and up to date client files.Promote PBVS to the public, conduct presentations to community groups, social services agencies and police.Operate current RCMP computerized information software systems including PRIME.To deal with confidential information with the utmost tact and professionalism, understanding the importance of confidentiality.


REQUIRED TRAINING AND EXPERIENCE 

Grade 12Work experience and formal education in social services or justice system support workObtain and maintain necessary security clearance with the RCMPValid Class 5 driver’s license


Salary: $35.91 / hour.

Position will remain open until filled. Interested parties are invited to submit a cover letter and resume by mail or email to:

Jodie Allen, CPM, CPHR Manager of Human Resources
PO Box 170, 216 Mackenzie Avenue
Revelstoke, BC V0E 2S0
E-mail: hr@revelstoke.ca
 
The City of Revelstoke wishes to thank all applicants in advance for their interest.
However, only those selected for an interview will be contacted.

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