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Guest Service Associate

3 months ago

Langley, Canada Otter Co-Op Full time

Otter Co-op is now hiring a Full-Time Guest Service Associate for our Retail Centre located in Langley, BC. 

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Sawbucks pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you'll do:

The specific responsibilities of the Guest Services Associate include but are not limited to the following: 

  • Provide excellent service to guests in a courteous, efficient manner

  • Process orders in an efficient and accurate manner

  • Balance cash tills accurately on a daily basis

  • Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence

  • Perform other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together. 

Who you are:

  • You are looking for a career in Retail Operations and:

  • Previous experience as a Cashier an asset

  • Lotto and/or Food Safe certification an asset

  • Must have solid understanding of basic math skills

  • Excellent customer service skills with a desire to provide a great shopping experience for every guest (both internal and external)

  • Above average communication, interpersonal, and conflict resolution skills

  • Proven track record as a self-starter, dedicated and reliable

  • Work well in a fast-paced environment

  • Must be committed to a SAFE work environment

  • Able to perform physical job duties including lifting, pushing, and pulling up to 50 lbs.

  • Must have weekend availability and open availability to work a variety of shifts that include early mornings, afternoons, and evenings

  • This position is based at the Langley Retail Centre, though it may require on some occasions to travel and work at other locations as business needs arise

What's in it for you:

  • Competitive Wages

  • Wage increases based on hours worked & meeting expectations in the position

  • Annual bonus program for all eligible team members

  • For eligible positions: comprehensive benefits package and an employer matched pension plan

  • Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases

  • Co-op Membership with an annual dividend payment on qualified purchases

  • Education Assistance Program

  • Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence.  We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve.  We support and provide an environment that allows all to bring their whole selves to work.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

Posting date: August 9, 2024

Wage at time of posting: $17.41- $19.98

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keywords: cashier, transactions, guest service, answering phones, tobacco, lotto, food, groceries, retail, sales, customer service, customer satisfaction, fast paced, stocking, communication, self starter, weekends, evenings

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