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Customer Service Representative

4 months ago

Toronto, Canada Adecco Canada Full time

Adecco is currently hiring several Customer Service Representatives to work remotely from anywhere in Canada

Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, notice administrators and social media specialists in Canada.

In this role you will serve as the primary point of contact for customers, assisting them with inquiries, concerns, and providing exceptional service to ensure a positive experience. Our client is searching for the ideal candidate to assist with solid competencies in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures. 

If you are an effective communicator, problem solver and great at building positive relationships with customers we are looking for you

  • Pay rate: $27/hour

  • Location:  Remote anywhere in Canada

  • Availability Required: Monday-Friday shifts | 3:00am – 11:00am EST 

  • Job type: Temporary | full-time

Here’s why you should apply:

  • weekly pay

  • Medical and dental benefits once qualified

  • Free training programs

  • New and quicker onboarding process

Responsibilities:

  • Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.

  • Identify and address all customer questions and concerns.

  • Thoroughly research and understand all facets of customers’ requests.

  • Ensure content of oral and written communication meets the needs of the target audience

  • Work closely with Project Support Team

  • Overtime may be required during peak time.

Requirements:

  • Must be legally eligible to work, and reside in Canada

  • High School Diploma / GED required Associate Degree / College Degree preferred

  • 1 year of customer service experience required

  • Must be Bilingual – German/English in both verbal and written communication

  • Ability to work between the hours of 3:00am – 11:00am EST

  • Exceptional written communication skills

  • Demonstrate strong conversational skills

  • Ability to work independently yet is a team player

  • Strong attention to detail

  • Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift

Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.

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