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Customer Service Representative

2 months ago

Montreal, Canada Fedplast Part time

Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also process orders, update customer accounts, and resolve any issues or concerns that arise.QualificationsExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to multitask and work in a fast-paced environmentProficiency in using customer service software and CRM systemsUnderstanding of customer service principles and practicesAttention to detail and accuracyAbility to handle challenging customer situations with empathy and professionalismFluency in both written and spoken English and French