Manager, Controls Testing

7 days ago

Toronto ON, Canada EQ Bank | Equitable Bank Full time

The Manager, Technology Resilience and Compliance, is responsible for establishing the governance and continuous improvement of Technology Resilience, 1B Compliance, and Disaster Recovery (DR) practices within Infrastructure and Operations (I&O). This role will undertake transitioning the organization from a DR mindset to a comprehensive technology resilience mindset. Ensures that all DR activities align with the IT Service Continuity Management (ITSCM) Standard and compliance with OSFI guidelines (B-10, B-13, and E-21) is maintained. The Manager will lead efforts to assess and enhance the resiliency of critical systems, manage and track identified compliance gaps, and drive the transition to a more resilient operational environment. This position requires a strong focus on governance, risk management, and collaboration with internal and external stakeholders to achieve the highest standards of operational continuity and regulatory compliance. Additionally, as part of the 1B Compliance responsibilities the Manager will review and assess the performance of our ITIL controls.
~ Provide actionable recommendations for improvements to enhance system robustness and compliance with operational continuity standards
Work closely with infrastructure teams, application owners, and operational risk teams to implement resiliency enhancements and foster a culture of continuous improvement
Compliance 1B Function for I&O:
Oversee the management of a 1B first line of defense practice to ensure the proper identification and assessment of risks and compliance gaps within I&O
Conduct assessments and gap analyses on 1st line control self-assessments to ensure they align with internal standards
Regularly review and assess the design and effectiveness of established controls
Regularly meet with Operational Risk to ensure that disaster recovery strategies align with Business Continuity Planning (BCP)
Facilitate the transition from traditional DR events to Resilience Scenario Testing Events, and ultimately to Continuous Resilience Testing
Support vendor risk assessment reviews by ensuring any operational changes are reviewed and reassessed for compliance and alignment with DR governance requirements
Deep understanding of OSFI guidelines (B-10, B-13, E-21) and IT Service Continuity Management standards to ensure compliance and effective governance
Proven experience in assessing and enhancing the resiliency of critical systems, developing improvement plans, and transitioning to advanced resilience testing methodologies
Strong background in managing a 1B first line of defense practice, conducting risk assessments, gap analysis, and overseeing compliance processes
Advanced analytical skills to evaluate resiliency configurations, identify vulnerabilities, and develop actionable recommendations for improvement
Strong organizational skills with the ability to manage multiple projects, maintain detailed trackers, and ensure adherence to governance frameworks and timelines
Excellent communication skills to engage with diverse stakeholders, including infrastructure teams, application owners, and operational risk teams, to drive alignment and continuous improvement
Bachelor’s degree in information technology, Risk Management, Business Administration, or a related field
At least 7 years of experience in IT Disaster Recovery, Compliance, or a governance-focused role within a regulated industry
Strong technical background that supports extensive experience in conducting resiliency assessments and disaster recovery planning, with a focus on continuous improvement and alignment with regulatory guidelines
Demonstrated success in managing compliance frameworks, performing gap analyses, and implementing governance structures
Proficiency with governance and workflow tools such as ServiceNow, JIRA, Confluence, and other relevant platforms
Proven ability to lead cross-functional teams and drive stakeholder alignment on risk and compliance strategies
Technical Proficiencies:
Skilled in managing complex risk and compliance processes, ensuring alignment with both internal standards and regulatory requirements
Expertise in evaluating and enhancing the resiliency of critical systems, ensuring robust configurations and operational continuity
Working knowledge of Cloud Infrastructure (preferably Azure), Networks, and Replication technologies
Proficient in using tools like ServiceNow, JIRA, and Confluence for compliance tracking, gap management, and collaboration across teams
Ability to lead initiatives, build consensus, and effectively influence stakeholders to drive compliance and resilience goals

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