VP, Operations and Service Delivery

2 days ago

Cambridge ON, Canada Clarion Medical Technologies Full time

Clarion Medical Technologies, a Richards Packaging company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.
Extended personal spending account to be used on health and wellness such as gym memberships
Pension plan with employer match contributions
Monday-Friday day shift operations with work/life balance at the forefront
Paid education and training programs
Lunch & learns, volunteer time and a focus on supporting our community
Collaborative, open concept office
Reporting to the President, the VP of Operations and Services will be responsible for overseeing day-to-day company operations and services, including strategy, structure, processes, and controls. This role will ensure the development and implementation of efficient operations and cost-effective processes to meet the current and future needs of the organization. You will work closely with your experienced team to ensure that customer expectations are met through strong customer service and technical support for their Clarion capital equipment and purchases. Participate as a member of the Executive Leadership team and work with colleagues in setting the strategic direction of the company.
Ensure team and company activities integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Ensure competency and coverage of department is sufficient in meeting financial and non-financial performance requirements and KPIs.
Director of Service providing Clarion’s customers with the highest quality of technical service response delivered with technical expertise and honesty.
Working with the Director of Customer Service providing Clarion’s Customers with the highest quality of customer service.
Working with Director of Operations and parent company to ensure Clarion’s distribution warehouse and facility needs are maintained and sufficient to meet volume needs globally.
Building vendor relationships to ensure their quality metrics are met, and to work through vendor issues such as backorders.
Working with the General Manager of the Luvo entity ensuring capacity in manufacturing facility to meet growth expectations.
Grow the Service department contract and billable revenue and profitability while managing costs.
Create and make recommendations of new and improved policies, controls and processes.
Coach, mentor, train, support and conduct performance reviews of staff.
Bachelor’s degree in business administration, Management, Finance, or a related field.
A master’s degree or relevant professional certifications would be an asset.
Has a minimum of 15 years’ experience in an Operational and Service role with a minimum of 10 years in a senior leadership role.
Executives, Sales, Marketing, Finance in a business support capacity.
A high degree of customer service orientation: you care about building authentic and long-lasting relationships with customers.
Strong business acumen with an ability to understand and interpret business needs into operational and customer service practices.
Demonstrated financial and non-financial management skills including management of revenue, full profit and loss statements, and KPIs.
Work experience within the medical industry and a service organization desirable.
If you require accommodation, please let us know how we can further support you during the recruitment process.

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