Account Executive
1 month ago
We’re looking for a Customer Account Manager to effectively manage a portfolio of Hootsuite customers, ensuring they have the tools needed to maximize the value from our solutions as well as ensuring they are building long term partnerships with Hootsuite. Using your proven account management skills, you will partner with our current customers to build on existing relationships, understand their social goals, drive business outcomes for your customers and lead best-in-class user adoption, revenue retention and growth. You will find potential upsell opportunities within your book of business and help us ensure full customer engagement in products through discovery, training and ultimately guaranteeing the investment made in Hootsuite best meets the customer’s needs. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Toronto office, you will report to our Senior Manager, Customer & Expansion.
Drive an increase in annual recurring revenue of our customers by successfully engaging with existing accounts; Develop and maintain customer success plans; Monitor and increase customer health and adoption by advising customers on social strategies and leveraging value consulting tools such as social maturity assessments, benchmarking reports and industry specific workshops.
Craft renewal and upsell sales strategies for your assigned book of business; build/execute on your account plans/territory plans; generate a pipeline of upsell/ add on opportunities with existing customers.
Effectively navigate the complete renewal sales cycles including presenting the value of our solutions to all levels of prospective customers, including C-Level executives; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
Log feature requests and update customer account notes in Salesforce. Identify & mitigate potential account risks; provide support ticket triaging and escalation.
Some relevant customer facing/account management experience, preferably in the technology (SaaS) industry proven success managing and growing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
Proven record of consistent quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
Experience using sales tools such as SFDC, Sales Navigator, 6Sense.
Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions.
Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #Focus relentlessly on helping our customers succeed. #Go Fast, Be Agile: Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #Neighbours & Allies: Give back to our communities and be an ally. #Hootsuite is a platform for managing social media programs across multiple social networks.
Future of SaaS is on Pallet — Where creators turn their community into recruiting networks
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