Client Account Coordinator, Commercial Services

2 weeks ago


Canada Axispoint Technology Solutions Group Full time

Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Intelligent Technology Solutions as a Service.
Headquartered in New York, NY, and with offices around the globe, ATSG is a global leader in transformational technology solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Collaboration, and Customer Experience offerings, ATSG provides Intelligent IT leveraging its comprehensive ATSG One automation platform. We offer these services with an array of commercial and technological choices for our clients, ranging from traditional project-based and support services, to complete consumption-based managed services models, inclusive of Private, Public, and/or Hybrid cloud-based alternatives.
Our 24x7 365 business model allows us to collaborate and innovate anytime and anywhere, delivering cutting edge service to our customers. Over the years, ATSG has developed recognized partnerships with Cisco, Citrix, and Microsoft, and many other enterprises that have contributed to our 25+ year success in the IT Industry.
The MIC will document the customer’s environment, provide technology advisement to the customer, review tickets, participate in client projects, and be on call for major incidents involving the customer. Keep the customer and the Executive Management consistently updated on the progress towards resolutions
Prepare the Root Cause Analysis of the Major Incident and submit for Executive review.
Gather relevant configuration details for servers, networking, VPN, etc.
Participate in monthly/quarterly technology reviews with customers and provide recommendations on trends in Tier 2 ticketing, monitoring, patching, and security.
Work with Account Manager (AM), Service Delivery Manager (SDM), and Solutioning team to develop recommendations on potential service enhancements and new services based on ATSG portfolio.
Escalate issues to the SDM, Technical Operations Center (TOC), and/or Client Change Board as needed.
Participate in client projects:
Understand the project objectives and assist when and where applicable.
Work closely with project managers to ensure timely and successful completion of projects.
Bachelor’s degree in Computer Science or related field.
~2+ years of experience in technical account management, technical consulting, or a related field.
~ Strong understanding of IT infrastructure, cloud computing, and network architecture.
~ ITIL Foundation Certifications highly desired or equivalent ITIL experience.
~ Excellent command of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Project.
~ Experience/knowledge of ITSM tools such as ServiceNow, Cisco Technologies, Totango, etc.

Rotating shift to provide 24/7 coverage
#



  • Canada PAR-Med Property Services Inc. Full time

    Commercial Property Accountant (YARDI Voyager) Job Description We are a first class property management firm servicing the medical office building community since its formation in 1988. We act on behalf of hospitals, doctor owners, institutions and private investors. Our familiarity with health care facilities enables us to implement solutions that have...


  • Canada HUB International Full time

    Commercial Account Associate page is loaded Commercial Account Associate Apply remote type Hybrid Working locations Whitehorse, YT time type Full time posted on Posted 2 Days Ago job requisition id R0023936 Ignite your potential. Impact what matters. Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and...


  • Canada HUB International Full time

    Commercial Account Associate page is loaded Commercial Account Associate Apply remote type Hybrid Working locations Whitehorse, YT time type Full time posted on Posted 2 Days Ago job requisition id R0023936 Ignite your potential. Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do...

  • Account Executive

    4 weeks ago


    Canada Westland Insurance Group Ltd. Full time

    Account Executive (Commercial Insurance) Moose Jaw, SK, 29 High Street W, Moose Jaw, Saskatchewan, Canada Req #2795 Tuesday, March 12, 2024 We’re searching for a Commercial Account Executive. Are you searching for new possibilities? Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility...


  • Canada Lloyd Sadd Insurance Brokers Full time

    The Account Manager is an expert advisor responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business. In addition, the Account Manager is responsible for the input of new business and marketing documents as well as other administrative...


  • Canada RANA Respiratory Care Group Full time

    CLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION!  Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in person and over the phone,...


  • Canada Zeemac Vehicle Lease Ltd. Full time

    Account Executive (Business Development) Full time | Zeemac Vehicle Lease | Canada Automotive City Burnaby (Government Road / Lake City / SFU / Burnaby Mountain) Leading the charge in commercial fleet services & electrification Are you looking to build your career in a soaring market? Zeemac Vehicle Lease Ltd. (Zeemac) is looking for talented...


  • Canada RANA Respiratory Care Group Full time

    CLIENT SERVICE COORDINATOR: Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in person and over the phone, this may be a fit for you!   WHAT DOES A CLIENT SERVICE...


  • Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Canada KRG Insurance Full time

    Personal Insurance/Private Client Services Account Manager (Toronto) - Career Opportunities - KRGinsure Personal Insurance/Private Client Services Account Manager (Toronto) This salaried position is ideal for someone who enjoys providing full service to our Private Client Services clients. This individual will work within a unit of professionals, with our...


  • Canada Lloyd Sadd Insurance Brokers Full time

    Account Executive, Personal Lines (Peace River) The Account Executive is responsible for overall new business production and servicing of a group of high-net-worth clients. These clientele may be principals of Lloyd Sadd commercial accounts or have prominent business and community affiliation. The VIP Account Executive will work alongside commercial...


  • Canada Brokerlink Inc. Full time

    These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. Your success is our success and our purpose of “we’re here to help people” is what...


  • Canada Rentokil Pest Control South Africa Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This rolesupports our commercial and residential customers while providing World Class customer service. They work directly with and...


  • Canada RECRUITMENT PARTNERS INC. Full time

    Commercial Representative RPI is currently representing our Oil & Gas client in their search for a Commercial Representative. In this role, you'll be part of the early stages of Canada's expanding LNG market. This individual will play a pivotal role in managing the value chain of gas and coordinating LNG offloads with multiple stakeholders. Your success...

  • Conseiller Commercial

    4 weeks ago


    Canada Idea Village Full time

    Account Executive, Commercial, Speciality Contractors - Canada ~ Full-time We’re looking for an Account Executive, Commercial, Specialty Contractors to join Procore’s Sales Team. In this role, you’ll be responsible for applying an understanding of Procore’s products, sales methodology, processes, prospecting techniques and customer base while...


  • Canada KRG Insurance Full time

    Senior Commercial Insurance Marketer- (Toronto & GTA) - Career Opportunities - KRGinsure Senior Commercial Insurance Marketer- (Toronto & GTA) **ONLY applicants with an active RIBO license will be considered** Description: The commercial lines account management team's main purpose is to design, secure, and deliver the best insurance program and...


  • Canada Idea Village Full time

    Account Executive, Commercial, Specialty Contractors Full-time We’re looking for an Account Executive, Commercial to join Procore’s Sales Team. In this role, you’ll be responsible for applying an understanding of Procore’s products, sales methodology, processes, prospecting techniques and customer base while selling to strategic mid-size...

  • Commercial Marketer

    4 weeks ago


    Canada McFarlan Rowlands Insurance Brokers Inc. Full time

    McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of seventeen offices across Southwestern Ontario. We are able to offer a broad product portfolio and provide our clients with the best coverage at the most competitive prices and...


  • Canada Business By Numbers Ltd. Full time

    Are you looking for an opportunity to utilize your accounting expertise in a team-oriented, high growth environment? We are an operational accounting company looking for the BEST. Our employees enjoy exciting and growth-oriented finance-based careers supporting some of Alberta's most dynamic businesses. Your participation in a high performance team is...


  • Canada Yes TV Full time

    Has an excellent opportunity to join the finance team of Canada’s most-watched faith and values television station in the full-time permanent position of: Accounts Payable Coordinator Position Summary This position is responsible for managing all aspects of the accounts payable process, ensuring accurate and timely payments to vendors and suppliers....