Bilingual Customer Service Representative

12 hours ago

Vancouver BC, Canada Empire Life Full time

Bilingual Customer Service Representative

Location: Remote - Vancouver and Calgary

Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team

Why pursue this opportunity

The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on

  • Provides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalation
  • Adheres to complaint handling and privacy procedures
  • Supports business retention goals through positive customer relations
  • Respond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolution
  • Research, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questions
  • Input and maintain information on various computer systems

What we’re looking for you to have

  • 1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experience
  • Completion of a community college diploma in business or related area an asset
  • Bilingual; French and English is required
  • Knowledge of MS Office is required
  • Working knowledge of Empire Life systems is an asset.
  • In-depth knowledge of financial service products, policy provisions and administrative procedures
  • In-depth knowledge of distribution channels
  • Excellent organizational skills and the ability to prioritize and balance multiple tasks
  • Strong writing, listening and verbal communication skills
  • Attention to detail/accuracy
  • Strong relationship management skills
  • Well-developed analytical and problem resolution skills
  • Ability to work independently and as a team member
  • Ability to navigate multiple systems seamlessly in a fast paced environment
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
  • Competitive uncapped commission, for sales positions
  • A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, BC, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and CalgaryEmpire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, BC, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and CalgaryEmpire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and s

  • Bilingual Customer Service Representative

    2 weeks ago

    Vancouver, BC, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows...

  • Bilingual (Spanish / English) Customer Service Representative

    2 weeks ago

    Vancouver, BC, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Diversity, equity, and inclusion -...

  • Bilingual Customer Service Representative

    4 months ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Commercial - Guest Services **Reports to**:Customer Service Supervisor **Location**:North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: - As a Bilingual Customer Service Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services. Recognizing...

  • Customer Service Representative

    6 hours ago

    Vancouver, British Columbia, Canada Best Buy Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Best Buy. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring that they have a positive experience with our...

  • Customer Service Representative

    2 hours ago

    Vancouver, British Columbia, Canada Best Buy Full time

    About the RoleWe are seeking a highly skilled and bilingual customer service representative to join our team at Best Buy. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring that they have a positive experience with our...

  • Bilingual Customer Service Representative

    1 week ago

    Vancouver, British Columbia, Canada Empire Life Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our Retail Operations team at Empire Life. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt and accurate...

  • Bilingual Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Empire Life Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our Retail Operations team at Empire Life. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt and accurate...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, BC, Canada Insight Global Full time

    Insight Global is seeking an Equipment Services Coordinator to support a large fast-food restaurant chain hybrid at their corporate home office in North Vancouver. The Equipment Services Coordinator is responsible for providing value and maintaining high customer service to company operators through equipment estimates and procurement, expediting and problem...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, BC, Canada Insight Global Full time

    Insight Global is seeking an Equipment Services Coordinator to support a large fast-food restaurant chain hybrid at their corporate home office in North Vancouver. The Equipment Services Coordinator is responsible for providing value and maintaining high customer service to company operators through equipment estimates and procurement, expediting and problem...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, Canada Empire Life Full time

    Bilingual Customer Service Representative  Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that...

  • Bilingual Customer Service Representative

    3 months ago

    Vancouver, Canada XL Flooring Co. Ltd. Full time

    XL Flooring Co. Ltd. is a privately owned company in the import and distribution industry, currently servicing over 1,500 dealers across North America. We strive to be recognized as the #1 flooring company in the world for quality products, innovative management, employee and customer satisfaction, community contribution and environmental responsibility. We...

  • Bilingual Customer Service Representative

    3 weeks ago

    Vancouver, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows...

  • Bilingual Customer Service Associate

    12 hours ago

    Vancouver, BC, Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Vancouver and Calgary Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Diversity, equity, and inclusion -...

  • Customer Service Representative

    3 months ago

    Vancouver, Canada Vancouver Camera Service Full time

    **Overview**: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for someone who enjoys working in a...

  • Bilingual Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada AlgaeCal Full time

    About the RoleWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at AlgaeCal. As a Bone Health Consultant, you will play a critical role in providing exceptional support to our customers, helping them navigate their bone health journey.Key ResponsibilitiesAct as a knowledge base for customers'...

  • Bilingual Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada AlgaeCal Full time

    About the RoleWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at AlgaeCal. As a Bone Health Consultant, you will play a critical role in providing exceptional support to our customers, helping them navigate their bone health journey.Key ResponsibilitiesAct as a knowledge base for customers'...

  • Bilingual Customer Service Representative

    1 day ago

    Vancouver, Canada AlgaeCal Full time

    **Career with a heart!** You speak Spanish. If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt...