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Account Coordinator
3 months ago
Administration Coordinator - Disability Accident & Sickness Location: Remote - Canada
Empire life is looking to hire an Administration Coordinator - Disability Accident & Sickness to join our Group Operations team
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Process policy applications and update the administration system accurately and efficiently ensuring coverage changes are entered in a timely manner and reflected accurately.
Prepare insurance documents and contracts and ensure procedures and processes are kept up-to-date.
Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners.
Provide prompt and courteous resolution of enquiries (phone & email) from customers and distribution partners; Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer
Prepare a variety of reports to validate financial and administrative data; communicate with customers to ensure data is correct and contractual obligations are being met; Post-secondary education in business administration or related discipline
~1+ years work experience managing accident & sickness benefits or customer service
~ Knowledge of individual disability products
~ Ability to apply policy terms and make timely decisions to solve problems
~ Knowledge of word processing, spreadsheet, email, internet and database software
~ If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Annual bonus program, which recognizes both strong company performance and individual contributions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
A defined contribution pension plan with generous employer matching
We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.
