Franchised Hotel Manager

Love hospitality, live for the mountains, and lead with heart? You might be exactly who we’re looking for to join a premium boutique hospitality destination in one of Canada’s most iconic mountain resorts.
Your new employer is an award-winning boutique hotel located in the heart of Whistler Village, with true ski-in, ski-out access. This hotel is known for its warm hospitality, breathtaking views, and thoughtfully designed accommodations, including spacious suites with full kitchens and amenities. The hotel combines the independence of a boutique property with the strength of an engaged ownership group. Together, they are driven by a shared mission: to deliver exceptional, personal, and memorable stays while ensuring consistent operational excellence and a healthy bottom line.

As General Manager, you will be responsible for leading the daily operations of the hotel, including Front Office, Housekeeping, Maintenance, Sales, and Accounting. Your role will involve maintaining high standards of service, cleanliness, and guest satisfaction while driving financial performance and team development. You will set and uphold clear expectations across all departments and ensure the hotel operates with consistency, care, and efficiency.

This is a hands-on leadership role for someone with a proven track record in boutique or lifestyle hotel operations, someone who leads with both strategy and personality, and thrives in a dynamic, intimate setting where no detail is too small. You understand how to balance guest satisfaction with strong financial performance, and you’re just as comfortable reviewing revenue reports and driving profitability as you are stepping in to support your team during busy moments. You set clear expectations around cleanliness, service, and results—creating an environment where both guests and staff feel supported, even in the fast-paced rhythm of a seasonal resort. In addition to overseeing operations, you will act as the face of the hotel, representing the hotel within the community, with partners, and across digital platforms. You will contribute to strategic marketing efforts, collaborate on social media and brand storytelling, and ensure the hotel’s public image reflects its values and unique personality. Working closely with ownership, you will have input on key promotional initiatives, partnerships, and public relations strategies that support both short-term performance and long-term brand strength.

The ideal candidate brings at least five years of leadership experience in hotel operations, preferably in a boutique or lifestyle property. You are highly organized, calm under pressure, and genuinely passionate about delivering thoughtful, personalized hospitality. You possess a comprehensive understanding of revenue management, budgeting, forecasting, and hospitality performance metrics such as ADR, RevPAR, and GOP. You also bring strong guest service recovery skills, with the ability to handle challenging situations and maintain a positive brand reputation.

You demonstrate a strong understanding of all hotel departments, from rooms and maintenance to sales and accounting. You are comfortable representing the property in public-facing roles, from social media to community engagement, and you bring a strategic mindset to every aspect of operations. A degree or diploma in Hotel & Restaurant Management, Business Administration, or a related field is preferred, and familiarity with the Whistler and Vancouver hospitality markets will be considered an asset.

This opportunity offers a rare blend of operational autonomy, lifestyle appeal, and leadership visibility, with ski lifts at your doorstep and a team culture built on care, performance, and accountability.

You will help shape the future of a hotel known for its charm, authenticity, and personalized guest experiences, while also contributing to the broader goals of the hotel. Performance-based incentives and opportunities for growth await the right candidate, someone who leads with both purpose and passion.

please contact us today and we will be in touch to discuss how HighView can help you make your Best Next Move.