Revenue Operations Specialist

2 weeks ago

Vancouver BC, Canada Knewin Full time

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more

Benevity is seeking an experienced, passionate, and curious Revenue Operations Specialist who will partner with our growing Client Success, Marketing, and Sales teams focused on growing our existing Clients Base.

Leveraging your skillset, you’ll work hand-in-hand with our Go-to-Market and Financial Planning & Analysis Teams. Day-to-day, you’ll be working on exciting business analytical projects to help us capture new business as well as drive forward our Upsell, Cross-sell, Managed Services and Enhancement strategy. If you are a business-minded, self-starter who thrives in an environment where people are passionate about using their strategic and financial acumen to make a difference in their work – and the world – this role is for you

What you’ll do:

  • Collaborate with Client Success, Marketing, Sales, and FP&A teams to analyze data sets for insights that guide strategic decisions
  • Work alongside analysts and stakeholders to develop target planning and analysis frameworks
  • Recommend enhancements to current processes to support Go To Market (GTM) teams, aiming to improve data quality
  • Promote understanding of requirements across business units, identifying and addressing inefficiencies through real-time data evaluation.
  • Cultivate collaborative relationships to strengthen internal and external partnerships.
  • Establish benchmarks and key performance indicators (KPIs) aligned with business objectives, focusing on metrics such as ARR Bookings, Churn, Downsell, and Upsell, and report on performance.
  • Lead in creating and implementing processes that drive revenue and retention, including forecasting and pipeline management
  • Assist in developing business requirements for stakeholder metrics, utilizing tools like GSheets, Salesforce, and Tableau
  • Oversee quota planning and performance measurement for Sales and Revenue Growth teams, encompassing various roles to support business development and growth

What you’ll bring:

  • The ideal candidate will be exceptionally organized, capable of juggling multiple projects under tight deadlines, and possess keen situational awareness
  • You should be an adept relationship builder and negotiator, with a creative mindset adaptable to fast-paced and sometimes ambiguous settings.
  • Experience in data analysis, reporting, and process improvement, especially within SaaS operations, is essential
  • You should have the ability to interpret data effectively and communicate findings clearly, along with practical knowledge of SaaS applications (e.g., Salesforce, ZoomInfo), spreadsheet software (Excel, Google Sheets), and commission tools (Spiff, Xactly).
  • Strong data visualization and presentation skills are critical, with proficiency in Tableau or similar Business Intelligence tools
  • The role demands excellent analytical, problem-solving, and organizational capabilities, with a focus on independent decision-making and project management.
  • We're looking for a results-oriented individual who is mindful of work quality, capable of collaborating across the organization, and skilled in communicating with all levels
  • The ability to see the "big picture" while managing details and focusing on various objectives is key
  • A commitment to fostering teamwork, cooperation, and conflict resolution to achieve organizational goals is essential
Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

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