Customer Success Manager
3 weeks ago
As a Customer Success Manager at HomeStars, you will ensure the successful use of HomeStars by our service professionals and ensure that their experience and journey are top-notch. You’ll drive revenue by ensuring that service professionals continue to leverage HomeStars to drive their marketing needs, you’ll grow & maintain existing businesses by maintaining regular touchpoints with decision-makers, and you’ll act as the main point of contact between the service professional and HomeStars by ensuring that you are driving adoption and demonstrating the value of the service. You’ll also deliver an unparalleled customer experience with a focus on retention and revenue growth, as we want our service professionals to continue viewing HomeStars as a part of their business where they can grow with us.
Grow a book of business and increase the lifetime value of service professionals
Manage between 400 to 600 service professionals
Grow and elevate your career in Customer Success
You know your way around a CRM, ideally Salesforce
You're results-focused and have a solid track record of success in a quota-carrying role – you reach and blow upsell and retention targets out of the water
Experience managing relationships for a client base of 200+ customers (preferred)A master communicator, you are fantastic on the phone & in email. You thrive in ambiguity and have an ability to think strategically about coaching customers and relationship building
A BS/BA degree or equivalent work experience
Experience with Trades, Home Renovations, Digital Marketing
About HomeStars HomeStars is Canada’s leading platform connecting homeowners with qualified service professionals for their home improvement needs. They underpin the culture of HomeStars and act as drivers for impact, personal growth, and collective performance.
Best Workplaces in Inclusion 2023
Best Workplace with Most Trusted Executive Teams 2023
Best Workplaces Managed by Women 2023
Canada's Most Admired Corporate Cultures 2023
We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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