Customer Success Manager

3 weeks ago

Toronto ON, Canada cohere.com Full time

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that a diverse range of perspectives is a requirement for building great products.
Cohere’s Customer Success team ensures our customers have the best experience both onboarding and using our platform. The team is quickly scaling and we are seeking a Customer Success Manager.
In this individual contributor role , the Customer Success Manager will enhance the utilization of Cohere's technology and maximize the value it brings to the customer. As a Customer Success Manager, you will:
- Unblock paths to deployment: partner with internal teams and customers to remove blockers and speed up time to deployment and value.
- Own the end-to-end renewal process (forecasting, reporting, mitigating churn & lead renewals) - conduct QBR’s, identify expansion opportunities, manage contract negotiations & coordinate with product teams.
- 5+ years of experience in Customer Success working with a technical enterprise product/solution.
- You have experience articulating technical terms to non-technical audiences.
- some knowledge of APIs/Python/model serving is nice to have
We value and celebrate diversity and strive to create an inclusive work environment for all. Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, Palo Alto, San-Francisco and London and co-working stipend
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