Partner Business Operations Manager

4 weeks ago

Canada Zapier Full time

We’re looking for an experienced Channel Partner Operations Manager who will be responsible for overseeing the operational strategy, systems design, analytics requirements, and implementation of Zapier’s Channel Partner Programs and billing solutions, currently comprised of our existing Experts Services Program and future channel models.
You’ll assist teams in accelerating our Channel Program efforts to drive meaningful impact to users in need of Expert consultation, the growth of 100+ Channel partner businesses, and Zapier’s bottom line. A successful Channel Partner Operations Manager is a proactive executor and thought partner, helping everyone be more efficient in their role and allowing other teams to benefit from Channel efforts.
You will also report on their performance and leveraging analytics to drive improvements, and scale net new programs and processes. In this role you will implement solutions as an individual contributor, lead cross-functional development projects, and also develop team autonomy and self-serve through enablement and mentorship. You will primarily serve the Ecosystems & Channels Team as stakeholders, working very closely with Product, RevOps, Data, Support, and Finance, among others.
You have 6+ years of experience in an operational function , leading large-scale projects. You have sourced, designed, and implemented systems and workflows spanning varied internal stakeholders, external partners, and a mix of home-brewed and off-the-shelf tools to enable impactful, long-term projects.
You’re as comfortable with execution as you are with planning and everything in between. You’re able to effectively transition from high level goal setting to building operational solutions from the ground up on your own.
Proficiency with iPaaS and SaaS tools - you're skilled with Zapier and similar tools, CRM/PRMs and Marketing Automation suites, databases and spreadsheets, and other no/low-code tools to bring them together.
Experienced in API and integration usage - You’ve connected systems through native integrations, private ones, direct API calls, and done so both for on-demand human-in-the-loop processes as well as large scale ops sync/ETL info automatically.
You understand what it takes to build systems and programs to manage B2B relationships at scale. You have a deep understanding and can speak to the the needs of Channel Partner Programs, Portals, Billing, and Quoting systems.
You build processes at scale and are deeply familiar with automation. You set up software and automation that remove blockers, add efficiency, and enable entirely new work streams at scale.
You regularly apply creative problem solving, deep industry knowledge, experimentation, and team coordination in order to find and implement solutions to long standing problems for which answers are unclear.
You are technical and fluent in data and analytics. Whether it's analyzing data sets with tools like Looker or SQL queries, creating models and prototype tools in spreadsheets, updating Ops based on BI insights, or reporting on performance to leadership, your toolkit is data-driven at its core.
You’re experienced in and energized by working with stakeholders to translate broad goals into prioritized high impact operational plans, rallying cross-functional teams around these, driving and reporting on the success of team efforts.
You work with stakeholders to co-create and prioritize programs and policies, and to define clear tasks and deliverables for yourself and cross-functional partners. Whether it’s thinking through product ops strategy, reporting on performance and projects, pitching and introducing new systems and process to leadership and teams — you know the importance of alignment and bringing the team and partners along with you.
You also have worked with stakeholders to manage projects involving multiple people, including their triaging, sequencing, and resourcing.
You’ve worked in or with Support, Community, or internal teams as a service provider, and understand what it takes to manage queues of stakeholder needs. You’ve also designed or been a key collaborator in developing content at scale for users, whether this was in knowledge bases, blogs, community resources, or other.
Own and drive long-term and high impact strategic projects across Zapier Channel business including project/program identification and scoping, stakeholder alignment and management, build, rollout, and execution.
# Contribute to cross-functional company projects as the voice of our Channel partners and partner teams.
# Assess existing partner processes, identify opportunities to redesign for efficiency and scalability, and successfully drive projects to deliver these improvements.
# Engage with RevOps, Product, Data, Support, and Finance teams at Zapier to ensure partner requirements are met in scoping and ongoing project design to drive successful partner outcomes.
# Drive partner portal implementation, enhancements, and initiatives in collaboration with the Partner Programs teams.
# Co-design Channel Partner data strategy and define operational requirements.
# Build and deliver ongoing performance analytics and ad hoc reporting to support projects and company OKRs.
# Evolve/improve our operational solutions on an ongoing basis by leveraging business intelligence from performance and other analytics.
# Create enablement content and provide educational services for both internal stakeholders and external Channel partners.
# Provide ongoing readouts of the performance of operational solutions and the ultimate impact of Zapier Channel Efforts to internal peers and leadership.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working.

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