Highly Skilled Technical Support Specialist
1 day ago
**Overview of the Opportunity:**
The ML6 Search + Talent Advisory team is seeking a highly skilled IT Help Desk Analyst to join our growing roster of professionals. This role will be responsible for providing top-notch Level I & II support to end-users, ensuring seamless operation of computer systems, software applications, and hardware components.
About the Job:
- Provide expert technical assistance: Deliver timely and effective support for a diverse range of queries and issues concerning computer systems, software, and hardware.
- Multichannel responsiveness: Address user concerns through various channels, including in-person interactions, phone calls, and remote tools such as TeamViewer, Zoom, and Teams.
- Respond to queries and run diagnostic programs to identify and isolate problems across our clients' North American facilities located in Canada, US, and Mexico.
- Determine and implement effective solutions to address identified issues in the manufacturing and warehouse floor environments, specifically maintaining and supporting Plant label computers, printers, and R/F devices.
- Develop and write comprehensive training manuals to educate computer users within the organization, ensuring efficient use of technology resources.
- Manage and respond to email messages from end-users seeking technical assistance, providing prompt and effective support to maintain operational continuity.
- Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), VPN, and other systems, contributing to the overall stability and connectivity of the IT infrastructure.
- Additionally, manage user profiles in Linux, QAD, Freedom, and Windows, ensuring accurate and up-to-date information for optimal system functionality.
- Supervise and manage Telecommunications systems, encompassing landline phones, mobile devices, and internet connectivity, with a focus on ensuring seamless and uninterrupted communication.
- Provide comprehensive infrastructure support for upcoming ERP system projects across the company.
- Adhere to established escalation procedures and promptly escalate issues to senior and global IT support teams when necessary.
Requirements for Success:
- 3-5 years of experience in a comparable role, specifically as a Helpdesk Analyst/End-user Support professional.
- Post-secondary education in a related discipline preferred.
- Demonstrated proficiency in the adept use and administration of a spectrum of Microsoft applications, encompassing MS Office, Project, Visio, SQL, M365, O365, and SAP ERP.
- Proven expertise in troubleshooting computer hardware, software, and printers, displaying a comprehensive understanding of technical problem resolution.
- Foundational skills in Linux/Unix, contributing to a well-rounded technical skill set.
- Proficient in PowerShell and scripting across various languages, exemplifying a versatile capability to automate tasks and streamline processes.
- Adept at prioritization, ensuring effective time management and focus on key tasks to achieve optimal results.
- A strong sense of urgency, consistently delivering prompt and effective solutions in dynamic work environments.
- Exceptional communication skills facilitating seamless collaboration and communication in diverse professional settings.
- Bilingual proficiency in Spanish considered an asset.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.
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