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MONTREAL [HYBRIDE] - Cisco Voice Level 3 engineer

3 months ago

Montréal QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

Cisco Voice Level 3 engineerWHO WE ARE As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. We are hiring an intermediate Cisco Voice Level 3 engineer to work with one of our clients, an international investment bank based in Montreal.ResponsibilitiesLevel 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter ExpressActive participation in the upgrade of the above mentioned systems to version 14.1, incl.planning, upgrading and testing before August 2024Active participating in the planning for upgrading to version 15 for the above systemsLevel 3 troubleshooting of those systemsWorking with the vendor Cisco in case of issuesDocumenting and/or updating documentation of the aboveCisco video server configuration/maintenance (VCS and Expressway)Oracle Session Border Controller (SBC) andOracle Enterprise Communication Broker (ECB)Oracle Enterprise Operations MonitorIntegration of PSTN telephone with TEAMSVitec (formerly Exterity) IPTV solutionProfileSKILLS AND QUALIFICATIONS:Strong team playerStrong communication and documentation skillsAt least 5 years experience as a level 3 engineer in the above mentioned productsCan work independentlyIndepth knowledge of Cisco Voice infrastructure, incl. Voice GatewaysIndepth knowledge of Cisco Callmanager, esp. version 12 and aboveGood working knowledge of Unity and UCCxWorking knowledge of Oracle SBC and ECB preferableWorking knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpointsLanguagesEnglishFrench is a plus