Client Support

3 weeks ago

Winnipeg MB, Canada ALS Limited Full time

Client Support (Project Manager) (7 Months)
The Client Support 2 role specializes in providing technical support and consulting to clients in particular industry or industries. This position will deal with all aspects of client services on a proactive and problem-solving basis.
Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
Receive and respond to client calls, e-mails, and requests within the timeframe outlined in the client service manual;
Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices, and testing requirements;
Review and approve data reports and invoices;
Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
Work with Lab Manager to evaluate new work opportunities and plan for their implementation;
Meet with clients on a regular basis as per goals set out by ALS management;
Communicate information relative to customers, contracts, and status of opportunities to the Lab Manager;
Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Intermediate English communication skills required (auditory, verbal, written, and reading);
Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
Accurate and efficient data entry skill is an asset;
2-4 years’ experience working with clients/customer service;
Valid unrestricted license for personal vehicle use applicable in the province/territory;
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
Please note that ALS operates 24/7 may will require day, afternoon, and graveyard shift work including weekends.
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs,
Additional vacation days for years of service
Business support for education or training after 9 months with the company
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.
Accommodation is available on request for candidates taking part in all aspects of the selection process.
g parttime, casual
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