Service Manager

4 weeks ago


North Vancouver BC, Canada Lock Search Group Full time

Service Manager – Food Service
Jackson Stewart of Lock Search Group is currently working with a Western Canadian leading Restaurant Group. This Renowned brand is looking for a Service Manager to join their North Vancouver location. The Service Manager is responsible for day-to-day shift management, including peak times, shoulder periods, and guest-first role modeling to maximize marketing and sales opportunities. They oversee recruitment, training, development, scheduling, and performance management of the Service team. Additionally, they foster a positive working environment, maintain open communication, ensure adherence to standards and policies, meet financial targets, and service standards while actively monitoring guest satisfaction and sales opportunities through observation and feedback.
Fostering a passion for service as a top priority.
Overseeing the recruitment, training, development, scheduling, and performance evaluation of Service team members.
Proficiently managing daily shifts with a focus on comprehensive daypart awareness. This entails leading by example as a guest-centric role model, maintaining a physical presence during peak hours, ensuring consistent service quality throughout all operational hours (including slower periods), offering assistance when needed,
Collaborating with the Service team to enhance their skills, and optimizing marketing and sales opportunities.
Cultivating and participating in a constructive work environment while nurturing transparent communication between management and team members
Ensuring strict adherence to all established standards and policies, encompassing safety protocols, food preparation and presentation guidelines, timing precision, and cleanliness benchmarks.
Attaining financial objectives linked to front-of-house operations, including targets for average guest spend, labor cost management, and productivity goals.
Prior Service Background with Supervisory Experience Preferred
Commitment to delivering exceptional guest service is a fundamental requirement. 
Experience in training and developing others is highly valued. 
Deep passion for food and an unwavering commitment to maintaining high-quality standards in food preparation and presentation are essential. 
Seek individuals who take pride in serving outstanding cuisine.
The ability to identify and capitalize on sales opportunities within the restaurant setting is crucial.
If you are an experienced and passionate leader with apply for the Service Manager position, please send your resume to Jackson Stewart using the “Apply” button. 

 
Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates.


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