Short Term Case Manager

Found in: Jooble CA O C2 - 2 weeks ago

Canada Red Cross Full time

Employee Working Location: Remote (Canada)
Casual
Hourly Rate: 33.The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking a Case Manager - Roster to join our team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
TheCase Manager – Roster provides rapid and specialized support to establish and effectively implement case management processes, aligned to the Case Management framework in domestic operations and CRC Standards. The incumbent operates under the leadership of theCase Management Supervisor during deployment. Is responsible to implement case management systems and processes, orient and support the community impacted by a disaster event, in accordance with CRCS Fundamental Principles and the Mission, Recovery Services Standards and Case Management methodology and approved programs. Case management activities may be conducted virtually and/or in-person, including through outreach teams to communities.


Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen, and what gaps or barriers they may be experiencing.
Document immediate, medium, and long-term needs, assess what relevant services can support the individual, and provide appropriate services and solutions.
Document thoroughly all interactions with the individual to ensure the completeness of their case file, complete accurate and timely case notes and maintain all assigned case files in alignment with CRC’s data governance policy.
Ensure case files are complete within EMIS (Emergency Management Information System). If there are supporting documents - ensure they are scanned, named, and stored appropriately in a designated location within the CRC network.
Escalation of compliance concerns, file irregularities, incidents, and frauds to the case management supervisor.
Collaborate with the Case Management team and the Recovery Services Programming team to ensure that beneficiaries' needs remain at the focus of your work.
Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required.
College degree in a related field, and 1-3 years’ experience working in customer service, case management, disaster recovery, health services, or a related field. Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, psychology or related professions is an asset.
Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
Advanced level of English proficiency – both spoken and written – is required. Please note this role will be performed in an English-speaking environment.
Experience working in difficult and stressful conditions (emergency settings specifically) is an asset.
Experience using database systems required; experience using EMIS is an asset.
Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
Current First Aid and Psychological First Aid certification or willingness to take training.
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) These stressful rapidly changing environments with limited information to make decisions can potentially affect the physical and psychological state of the responders on site.
If working in a response site, health and safety considerations will be outlined prior to the assignment.
late nights or weekends) and long work hours in a demanding context.
Ability to respond in the local community (3 days minimum) and outside of their community (10 days minimum).
If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require, but continues to strongly encourage full vaccination of all our personnel.

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