Care Operations Manager
Found in: Jooble CA O C2 - 2 weeks ago
Salary Band (CAD) $56,362.Employee Working Location : Remote (BC, Canada)
Temporary Full-Time (12 months)
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. Responsibility 1: Support Persons Impacted by Disruptive Events through Case Management
Working with the individual in a confidential and empathetic setting (in-person or remotely), listen and note what the person has experienced as a result of the event, what needs have arisen and what gaps or barriers they may be experiencing;
Using this information, document immediate, medium and long-term needs and assess what relevant services can support the individual;
Provide appropriate services and solutions including: basic needs, referrals, financial assistance, recovery planning, and others;
Complete accurate and timely case notes and maintain all assigned case files in alignment with CRC’ s data governance policy
Ensure case files are complete within EMIS (Emergency Management Information System) . If there are supporting documents ensure they are scanned, names and stored appropriately in a designated location within the CRC network;
Escalation of compliance concerns, file irregularities, incidents and fraud to the case management supervisor.
Collaborate with other members of the Case Management team as well as other members of Recovery Services Programming to ensure that impacted persons’ needs are always at the focus of your work;
Identify emerging trends related to identified needs and capacity and share with the Case Management and Operations team as required;
Participate in and contributes to team-based case management activities such as case conferencing to provide quality service to impacted persons as well as contribute to continuous learning;
Work with, and in some cases report to, the Rapid Deployment Case Management Team as required.
College degree in a related field, and 1-3 years experience working in customer service, case management, disaster recovery, health services or a related field. Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology or related professions an asset;
Experience in emergency settings an asset;
Experience using database systems required; experience using EMIS an asset.
Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
Current First Aid certification or willingness to take training.
Current Psychological First Aid Certification or willingness to take training.
Language requirements: must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset.
Customer service skills: provide comfort, care and patience when interacting with individuals. This includes the ability to deliver information and news that individuals do not want to hear in a direct and clear manner.
Attention to detail: accuracy in completing online and paper forms, giving information, completing necessary paperwork. Computer and technology skills: able to work at a high level of accuracy, speed and confidence in the applicable databases, Word, Excel and CRC’s own systems.
Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
If working in a response site, health and safety considerations will be outlined prior to the assignment.
late nights or weekends) and long hours of work in a demanding context.
If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract.
If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.
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