SIU Major Case Investigator

2 weeks ago

Canada Aviva plc Full time

SIU Major Case Investigator page is loaded SIU Major Case Investigator Apply locations Markham Oakville posted on Posted Yesterday job requisition id R-135178

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime

Come join our team

What you'll do:

  • Act as Case Lead and conduct field investigations

  • Conduct investigative assistance/tasks as assigned

  • Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence

  • Investigate by conducting in-person or telephone interviews

  • Establish appropriate scope and identify all leads

  • Assist stationary investigators with field investigation, as required

  • Determine when an investigation is ready for disposition

  • Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case

  • Build a defendable case

  • Prepare case brief for defending a case disposition or enabling internal or external prosecutions

  • Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

  • Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

  • Supervise investigations conducted by external experts

  • Lead complex investigations involving multiple investigators

  • Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques

  • Attend court as directed and prepare Aviva witnesses for court appearances

What you'll bring:

  • Post-secondary education or equivalent work experience.

  • CIP designation or working towards CIP

  • Preferred professional qualification in fraud investigation, criminology or financial crime.

  • Minimum 6 years experience in an investigative field of work, including insurance claims investigation

  • Technical expertise in multi-lines of business

  • Clear, concise and confident communication style

  • Strong understanding of claims and underwriting processes

  • Superior analytical, problem-solving and decision-making skills

  • Strong customer service and communication skills – ability to communicate respectfully and compassionately

  • Strong verbal and written communication skills, including presentation skills

  • Assertive and comfortable with challenge and ambiguity

  • Investigative competency

  • Technical knowledge of all insurance lines of business, including policies, claims, and related legislation

  • Investigative strategies and requirements/legislation

  • Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute

  • Valid driver’s licence

  • Mobility across Canada, as required

  • Provincial or territorial insurance licensing, as required

  • Ability to maintain confidential information

What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-VV1

About Us

We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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