Retail Store Operations Manager

Found in: Jooble CA O C2 - 2 weeks ago


Canada JRoss Retail Recruiters Full time

This furniture retailer is the pre-eminent provider of luxury, space-conscious living solutions in Ontario. Their expertise lies in offering the finest wall bed or Murphy bed solutions, designed and made in Italy, by the global leader in transforming furniture for over 50 years. Complemented by top-tier European furniture companies, they provide a comprehensive range of furniture, storage, and décor solutions. As the business experiences exponential growth, they seek a dynamic leader to ensure the effective operation of their showroom and logistics. This pivotal role involves spearheading transformative initiatives to enhance operational readiness, sales support, and customer service. Moreover, they aim to maximize business opportunities through strategic marketing endeavors, paving the way for new directions and growth. Showroom:
Develop innovative processes to enhance showroom success.
Implement and manage CRM systems for streamlined operations.
Oversee IT and utility management.
Maintain facility and liaise with landlords.
General management of the showroom operations.
Sales Support:
Manage pipeline and reporting.
Provide support across trade, contract, and consumer sales.
Coordinate site visits and showroom appointments.
Administration:
Undertake light bookkeeping using QuickBooks.
Manage payables and receivables.
Generate management reports.
Marketing:
Develop and execute transformative digital strategies.
Drive overall strategy in collaboration with sales.
Create and distribute compelling multimedia content.
Monitor and optimize marketing metrics.
Manage Google reviews and responses.
Oversee third-party SEO and social media partners.
Collaborate with the sales team on email campaigns.
Refine toolkits, collateral, and guerrilla marketing efforts.
Manage third-party freight partners.
Manage warehouse operations for continuous improvement.

Extensive experience in managing high-quality furniture or space solutions stores.
Proven leadership skills in driving initiatives and managing teams.
Track record of successful content strategies across various platforms.
Proficiency in Microsoft Office and relevant software.
Graphic design experience and CAD proficiency are advantageous.


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