Retail Store Manager Vancouver, British Columbia, Canada

4 weeks ago

Canada Body Energy Club Ltd Full time

As Store Manager you will have overall responsibility for the day to day operations and performance for the store. The Manager will deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development. This is accomplished whilst owning the store experience from a merchandise presentation, policy and procedural, management,customer and employee experience

Reporting to the District Manager, you will be able to self organize with a strong attention to detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the store.

Enjoying a fast paced environment and being a part of a rapidly growing company you will be able to lead your team by example on excellence in customer service, in depth knowledge and experience in retail and the ability to manage a busy food safe environment.

What you'll do:
  • Motivate and inspire your team by providing leadership and vision of the companies core values
  • Manage your team, capturing feedback in a supportive manner through regular employee reviews and check ins.
  • Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and recommend performance improvement action plans and/or corrective action as necessary
  • Create a positive work environment to withhold high staff retention and an excellent customer experience
  • Delegate effectively by assigning and overseeing completion of all store responsibilities through the work of others
  • Successfully manage, order and maintain all store inventory whilst adhering to set budgets and minimum shrinkage.
  • Resolve escalated customer complaints in a professional, respectful manner; educate and empower your team to resolve customer concerns in the moment.
  • Evaluate the stores performance and the customers experience using a variety of different reports and surveys
  • Review product placement, merchandising, marketing components/signage and promotional strategies to ensure alignment with brand direction and key product strategies
  • Collaboratively with your District Manager monitor and adjust schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days.
  • Holds team accountable to knowing and executing all store processes in alignment with company expectations and standards; ensures team members are trained on all processes.
  • Action your sound knowledge of shrinkage and loss minimization and implement reduction strategies with your team.
Who you are:
  • You are an expert in both retail management and instore systems, policies and procedures
  • You possess excellent interpersonal and communication skills with an arsenal of customer service knowledge.
  • You possess a strong knowledge of nutrition & supplements
  • You are goal driven and are able to analyze data to achieve maximum results
  • You have an adapt capability to multi-task whilst working under pressure
  • You possess confidence, drive and enthusiasm in your skills and abilities
  • You have a strong decision-making ability and a sense of responsibility
  • You have strong planning and organisational skills and business acumen
  • You are resourceful, resilient and hardworking
  • Ability to work 45+ hours each week. The time invested is to set up your team for success and develop and nurture the skills of each of your team members.
  • Must be willing to work all weekends and evenings. We expect you to lead by example and support the store during these times.
  • Must be able to lift and carry 30 lbs
  • Must be able to walk and stand for 8hours a day
  • Able to work weekends and evenings
  • Drivers licence and own vehicle is required
  • The ability to manage stress internally and the stress of your team members.
  • Bachelor's degree in a field relating to retail management or equivalent experience
  • 2 + years experience in the health supplement industry
  • 3 + years experience in a retail management environment
  • Hospitality industry experience also an asset
  • A rewarding and supportive company that promotes & supports growth, and nourishes individuality
  • Extended Health Benefits (Health, Dental, A.D.D. etc.)
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