Senior Support Specialist

2 weeks ago

Toronto ON, Canada Lightspeed Full time

We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with Product, Engineering, Success & Services teams.



Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
Manage a high volume of incoming customer tickets via chat, & phone support channels.
Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
Test issues to replicate what a client might be experiencing and how to produce.
Helping to improve team processes as part of team wide project work.
2+ years experience in an analytic, customer service or SaaS/technology-related role
~ Experienced in either B2B or SaaS product support
~ Ability to do your job in a truly flexible environment;
Unlimited paid time off policy
Flexible working policy
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.



Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

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