Director of Training and Performance Management

3 weeks ago


Montréal QC, Canada Jump! Full time

Manufacturing Sector


This leadership position provides an exceptional opportunity to develop and implement strategy for this division and the Customer Service and Logistics department across North America.


Reporting to the Vice President of Planning and Supply Chain, you will be responsible for:
- Plan, organize, manage and evaluate customer service as well as logistics execution and the entire related budget.
- Validate that deliveries are made on time and in full to the customer. (Ensure that the order fulfillment process from warehouses and distribution centers is adequate.
- Validate factory performance in relation to logistics execution and promote continuous improvement.
- Work together with the various planning, sales and operations teams to optimize customer service processes.
- Ensure compliance with business rules and processes (Logistics Execution and Warehouse Management) and (Order to Cash).
- Participate in defining service levels according to customer segmentation while ensuring best practices and their integration into the organization.
- Ensure the mobilization and development of your entire team (of directors, supervisors and customer service approximately 90 people across North America).



Qualities and Skills:
- Bachelor's degree in administration, supply chain, operations management or equivalent.
- 5 to 10 years of experience in a strategy, policy and procedure development role.
- Excellent decision-making and proactive analysis skills and ability to develop processes and methods to facilitate work (Continuous Improvement).
- Comfort in personnel management, decision-making, continuous improvement, teamwork and knowledge sharing in order to adhere to the proposed vision.
- Good command of IT tools (ERP system, SAP a plus) and the Microsoft Office suite.
- Travel across Canada and the United States approximately 25% of the time to visit various factories.



Develop strategies allowing this division to adapt to the overall vision of the company by improving its processes and its performance with its customers.


- Annual salary to be determined according to qualifications and a performance bonus.
- Group insurance & retirement plan with company contributions.
- Stimulating work environment and projects.
- Recruteurs se spécialise dans le milieu de l'ingénierie, des technologies de l'information et de la vente technique. Notre clientele se compose de firmes de génie-conseil, entrepreneurs, manufacturiers et distributeurs.



  • Québec, QC, Canada Subway Full time

    Director of Field Performance Region: Quebec Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake...


  • Montréal, QC, Canada Lightspeed Full time

    Or just checking the market? We’re looking for a Global Director, Customer Implementation (Retail), to oversee the successful implementation, expansion and upgrade of Lightspeed customers from SMB’s, to Enterprise level. Reporting to the Senior Vice President of the Customers Organization this mission-critical role is responsible for leading and...


  • Québec, QC, Canada Ubisoft Entertainment Full time

    Director, Development & Production Efficiency Full-time Flexible Working Organization: Hybrid Your mission will be to maximize the effectiveness of our production strategy to allow room for innovation, efficiency, governance, continuous improvement, and the development of business skills. As a member of the studio management team and under the...


  • Québec, QC, Canada Ubisoft Montréal Full time

    Your mission will be to maximize the effectiveness of our production strategy to allow room for innovation, efficiency, governance, continuous improvement, and the development of business skills. As a member of the studio management team and under the supervision of the Managing Director, your department will have the mission of implementing and...

  • Training Coordinator

    4 weeks ago


    Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Hybrid On-Site Presence Required Montreal, Canada Summary: Duties and responsibilities: - Act as single point of contact for the various Business and IT Stakeholders for the scheduling, planning, and delivery of the training and communications activities under own responsibilities - Develop...


  • Montréal, QC, Canada Insight Global Full time

    Perm Direct the work of professional engineers and process specialists on projects of various sizes and durations. * Develop and maintain commissioning and validation procedures. * Review operating plant data / operational practices and recommend improvements. * Audit process engineering work on various projects (heat and mass balances, equipment...


  • Montréal, QC, Canada SS&C Technologies Holdings Full time

    Job Description Job Title: Director, Business Development Performance & Analytics Location(s): Toronto or Montreal office Get To Know The Team: Performance and Analytics, a division of Regulatory and Analytical Services, is an investment processing service group that provides performance measurement, analytics, and reporting services to Asset...

  • Training Manager

    2 weeks ago


    Montréal, QC, Canada Accor Hotels Full time

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter...


  • Montréal, Canada Health Standards Organization Full time

    Director of Finance, Finance and Risk Performance Thursday, March 21, 2024 Director of Finance , Finance and Risk Performance Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) Montreal (Hybrid Work Model) Toronto (Hybrid Work Model) Possibility of Remote ABOUT THE ROLE: Health Standards Organization (HSO) is...


  • Montréal, Canada Health Standards Organization Full time

    Director of Finance, Finance and Risk Performance Thursday, March 21, 2024 Director of Finance , Finance and Risk Performance Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) Montreal (Hybrid Work Model) Toronto (Hybrid Work Model) Possibility of Remote ABOUT THE ROLE: Health Standards Organization (HSO) is searching...


  • Montréal, Canada Health Standards Organization Full time

    Director of Finance, Finance and Risk Performance Thursday, March 21, 2024 Director of Finance , Finance and Risk Performance Salary: Commensurate with experience Location: Ottawa (Hybrid Work Model) Montreal (Hybrid Work Model) Toronto (Hybrid Work Model) Possibility of Remote ABOUT THE ROLE: Health Standards Organization (HSO) is searching...


  • Québec, QC, Canada Valsoft and Aspire Operating Group Full time

    Aspire Software is looking to hire a Group Managing Director to operate a portfolio of software businesses in Canada! This position provides critical operational leadership to a portfolio of companies within a growing software vertical. As leader and manager of a portfolio, you will be responsible for developing and implementing the business's...


  • Montréal, QC, Canada Industrial Alliance Insurance Full time

    iA Global Asset Management / Montreal / Hybrid / French & English The Real Estate Investments and Asset Management team is looking for a Senior Director, Real Estate Investments and Asset Management. In collaboration with various teams throughout the organization, your principal mission will be to achieve an optimal return by enhancing the value of iA...

  • Head of Strategy

    4 weeks ago


    Montréal, QC, Canada Morson Canada Full time

    Reporting to the Chief Technology Officer, you will be responsible for developing a Maintenance Repair & Overhaul (MRO) strategy for our engine fleets. This will include analyzing current MRO performance, defining performance improvement requirements, performing options analysis, and leading make or buy decisions. A flexible working schedule. Development...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: The Associate-Director of Project Management reports to the Director Project Management, Facilities Operations and Development, and assists the Director in managing the Project Management processes, including design, constructions, and execution of all construction and...


  • Montréal, QC, Canada Reinsurance Group of America Inc Full time

    The Director Enterprise Risk Management, as a member of Enterprise Risk Analytics team, is responsible for enterprise wide risk management processes and process management for operations integration. Responsibilities Manages business continuity framework, operational resilience strategy, third-party risk management, and other RGA Canada-wide processes. ...


  • Dorval, QC, Canada Bombarbier Full time

    Training Coordinator, Engineering and Product Development When applicable, Bombardier promotes flexible and hybrid work policies. As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the...


  • Montréal, QC, Canada Jump! Full time

    Do you want to use your strategic skills to lead a team in project management and engineering? Do you have good knowledge of the mining sector and have demonstrated leadership in your current role? Our client, a company providing specialized solutions to the mining, industrial, forestry and municipal sectors, has a mission to realize its clients' projects...


  • Montréal, QC, Canada Studio Resistance Full time

    Join Studio Resistance, Griffintown's premier group fitness studio, where we blend slow resistance training, intelligent programming, and advanced Xformer machines to create an effective, high-energy, low-impact, full-body workout. As Studio Manager, you'll play a pivotal role in driving studio success, fostering a growth culture, and ensuring the highest...