Client Success Specialist
2 weeks ago
Collaborate with internal teams to address client inquiries, resolve issues, and ensure seamless service delivery.
Monitor client progress and proactively identify opportunities for improvement, removing barriers and troubleshooting to ensure optimal client experience.
Act as a trusted advisor, offering expert insights and recommendations to enhance workplace safety.
Keep abreast of industry trends and regulatory changes to provide clients with up-to-date information and solutions.
Identify opportunities to upsell or cross-sell additional products or services.
Proactively reach out to clients in advance certificate’s expiration for renewal. Skills and Qualifications: Exceptional Communication: The ability to communicate clearly, empathetically, and effectively is essential in this role. Strong interpersonal skills are crucial for building and maintaining client relationships.
Client-Centric Approach: A deep commitment to understanding client needs, providing tailored solutions, and ensuring client satisfaction is paramount.
Problem-Solving: Effective problem-solving skills to address client concerns and challenges, and the ability to collaborate with internal teams to find solutions.
Time Management: Strong organizational skills and the ability to manage multiple client inquiries simultaneously, ensuring timely follow-ups and proactive engagement.
Empathy and Patience: A compassionate and patient approach to handling client inquiries and concerns, with the ability to de-escalate situations when necessary.
Team Collaboration: The capacity to collaborate effectively with cross-functional teams within OSG to ensure clients receive the highest level of service. Experience: Client Success or Customer Support: Previous experience in a client success, customer support, or similar role is preferred. Experience in a B2B or service-oriented environment is highly advantageous.
CRM Software: Proficiency in using Customer Relationship Management (CRM) software to track and manage client interactions and progress is also preferred Benefits of joining OSG: Impactful Role: Your work as a Client Success Specialist at OSG directly contributes to improving workplace safety across Canada. You will have the opportunity to make a meaningful impact on the safety and wellbeing of employees in various industries.
Professional Growth: OSG is committed to the development and growth of its team members. You will have access to ongoing training, mentorship, and opportunities to expand your skills and knowledge in the field of workplace safety and client success.
Collaborative Environment: Join a team of dedicated professionals who are passionate about their work and share a common goal of promoting safety excellence. Collaboration and teamwork are at the heart of our culture.
Competitive Compensation: OSG offers a competitive salary and benefits package, including health and dental coverage, and other perks. The on-target-earning (OTE) for this position is $46,000 - comprised of $40,000 base and $6,000 performance bonus. At OSG we take pride in being an equal-opportunity employer. Accessibility in employment and within the workplace is what we are passionate about, and one of the ways we demonstrate this is through our recruitment process. We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment processes. If you are selected to participate, please inform us of accommodation(s) that you may require.
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