Customer Service Representative

2 weeks ago

Etobicoke ON, Canada Fuze HR Solutions Full time

Join Our Team as a Customer Service Associate Location: Etobicoke, ON (Hybrid – 3 days in-office per week) Reports to: Customer Service Team Lead & Director of Business Development Are you passionate about delivering amazing customer experiences? Do you thrive in fast-paced environments where no two days are the same? If you're someone who loves solving problems, staying organized, and communicating with confidence, we’d love to meet you We're looking for a Customer Service Associate to join our vibrant team in Toronto. In this role, you'll be the voice of our brand—responding to inquiries, assisting customers through every stage of their journey, and ensuring every interaction leaves them smiling. This is more than just answering emails—it's about building real relationships and driving customer loyalty through top-notch support. What You'll Do: Be the first point of contact for customers via email and Zendesk, supporting everything from initial inquiries to post-production questions and callback requests. Prepare and send accurate quotes and invoices in a timely, professional manner. Troubleshoot customer issues, provide clear and thoughtful solutions, and escalate concerns when needed. Track customer feedback and help identify trends that can improve the customer experience. Turn challenging situations into opportunities—resolving issues with confidence and care to turn frustration into satisfaction. Build lasting customer relationships with clear, empathetic, and consistent communication. Collaborate with internal teams, share insights, and contribute to improving processes that make our support even better. What You Bring: Excellent communication skills—both written and verbal—with a professional and approachable tone. Strong phone presence—you’re confident and comfortable speaking with customers. Sharp attention to detail—you catch even the smallest typos or inconsistencies. Patience, empathy, and a calm approach when things get busy or challenging. A multitasking mindset—you can juggle several conversations and tasks without missing a beat. Super organized—you keep track of every customer interaction and follow up as needed. A flexible, can-do attitude—you’re ready to adapt and grow with the role. A solutions-first mindset—you love solving problems and making things better. Why You’ll Love Working With Us: A supportive team environment where your voice matters. Opportunities to learn, grow, and make an impact every day. Hybrid work model offering both collaboration and flexibility. Be part of a company that values communication, innovation, and the customer journey.

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