Customer Service Representative

1 day ago

Etobicoke, Canada Alcolock Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met promptly and efficiently. As a Customer Service Representative, you will be the first point of contact for customers, addressing inquiries, resolving issues, and enhancing their overall experience with our company.

**Duties**
- Train participants and other vehicle operators in the use of the ALCOLOCK device, program compliance and understanding of related program fees.
- Schedule of service appointments for participants based on jurisdictional requirements such as monitoring, removal, violation resets.
- Retrieve event log data, complete occurrence reports and provide participants with specific reports based on administering authority requirements.
- Answer telephone inquiries while promoting the Interlock Program, products and services.
- Handle, research and resolve customer complaints to ensure participant retention and satisfaction.
- Familiarity of program requirements, jurisdictional regulations and practices.
- Weekly maintenance of technical website data inclusive of updated vehicle wiring diagram information.
- Maintain, locate and retrieve client records as required
- Filing and documentation maintenance for EOPs, commercial clients.
- Maintain service centre inventory - submit weekly inventory, receive, track and return inventory
- Specific data reporting based service centre performance
- May be required to work on statutory holidays to satisfy client demand

**Qualifications**
- Strong inter-personal and problem solving skills
- Must be fluent in English. A second language (French) is advantageous
- High school education, preferably with a business focus and/or equivalent experience
- Accounting courses or experience desirable
- A wide degree of creativity and latitude is expected
- Understanding of privacy issues
- Must be capable of obtaining and maintaining a clean Criminal Records Search
- Must be capable of obtaining and maintaining a clean Driver Records Search

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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