Field Service Representative

3 weeks ago

Hamilton ON, Canada Hitachi Vantara Corporation Full time

The service representative will be responsible for executing service work at customer sites ensuring working according to Hitachi Energy and legislative Health and Safety requirements, according to the project schedule and budget, and with utmost professionalism and courtesy to customer staff.
Must be willing to travel as part of the position’s requirement to provide service for the customers (Primarily in Ontario but will also be required to support the other regions within Canada and international assignments as they occur)
Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of Ontario and Hitachi Energy Fleet requirements.
Proficient in all aspects of a wide variety of standalone Power Products and their applications such as Transformers (most important). Uses a great deal of analytical skills and makes decisions on complex and technical issues.
Is able to build customer relationships and makes recommendation to customers with regards to equipment performance.
Performs field activities including trouble shooting and repair of existing & legacy equipment , assembly, installation, testing, commissioning and start-up of new Power equipment
Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.
Acts as a mentor towards other Field Service Employees.
Handles post commissioning warranty activities
Reviews, interprets and comments on technical specifications prior to starting work
Recommends technical strategy and resolve technical problems
Participates in department administrative tasks
Follows scheduling and administrative procedures
Participates in technical training
Prepare technical reports following site work
See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
Perform transformer installation and maintenance activities
Perform electrical testing of transformers that includes power factor, ratio, resistance, insulation resistance, SFRA
Prepare customer reports on testing and site work performed
Ensure all site work is performed to meet proper safety requirements
Familiar with utility substation construction and utility work sites
A trade education, college or university diploma/degree in a technical field (electrical, mechanical, etc.)
Electrical field service experience of at least 5 years or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)
Sound knowledge of and hands-on experience in Substations Construction, servicing, maintaining, commissioning and repairing of power Transformers and Power System Equipment.
Mid-level computer operation skills, including word processing, database programs, spreadsheets, electronic mail, and Department utilized software application programs;
Prepare technical comprehensive written reports, letters, and other correspondence.
able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites. This may include some longer-term work assignments at customer sites.
Must maintain a valid passport for international travel.
Strong customer relationship skills
Experience with relevant planning and scheduling tools
Ability to formulate solutions to technical problems, prepare technical quotations and reports

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