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Client Success Sales Trainer

4 months ago

Montréal QC, Canada MaintainX, Inc. Full time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEOs from GE, Twilio, Toast and PagerDuty.

We are looking for an Expansion Sales Trainer to own the onboarding and ramp process of new post-sales hires across our Account Management, Client Success, Implementation, and Support teams to help them launch a successful career within MaintainX. This position will also be responsible for ongoing training and coaching for continued development of our team members to position each rep to achieve their monthly and quarterly goals.

With direction from the Manager of Sales Enablement and Manager of Sales Training, your responsibilities would include providing skills-based training through a combination of methodologies and processes, MaintainX role specific tech stack training, and facilitating new hire progress through online and live person training sessions. The Expansion Sales Trainer would help identify challenges new hires face on-the-job, and conduct skills gap analysis. You would recommend ways to increase productivity, improve ramp time, and perform the initial 30-day reviews that would represent their progress through and final graduation from the ramp program. After onboarding, you would own training programs for new initiatives as well as skills-based training. These efforts will ultimately benefit our clients and improve key business metrics around client retention, expansion, and success.

What you’ll do:

  • Own the new hire onboarding experience for the Account Management, Client Success, Implementation, and Support teams.
  • Provide support, mentorship, and training through the first four weeks of employment.
  • Provide continuous training post-onboarding through programs designed with cross-functional stakeholders.
  • Improve ramp time with practice sessions and through training methodologies, sales process, soft skills, tech stack skills, and product / industry knowledge.
  • Work in collaboration with the leadership teams, existing sales trainers and coaches, and the enablement team to organize both online and in-person training.
  • Conduct skills gap analyses to identify areas of improvement.
  • Listen to recorded / live calls, and document the use of best practices for future coaching and enablement ideas.
  • Assist in producing digital educational material (e.g., Playbooks, LMS training videos, etc).
  • Monitor objectives and results and maintain updated records of training sessions.
  • Participate in performance reviews sessions with the respective CS and AM managers to discuss individual and team strengths and weaknesses in order to continuously improve training effectiveness.
  • Report on impact of training programs.

About you:

  • Minimum three (3) years in a Software as a Service (SaaS) Customer Success or Account Manager position, or a related role.
  • Minimum two (2) years experience working in a training or educational capacity.
  • A desire to craft processes and programs that facilitate rapid and effective knowledge transfer.
  • Demonstrated knowledge in successful customer success and account management strategies.
  • Demonstrated experience building and maintaining internal training programs.
  • Strong facilitation skills.
  • Must possess exceptional attention to detail and the ability to manage multiple on-going priorities.
  • Strong written and oral communications, collaboration, and project management skills.
  • Must possess the ability to proactively build strong relationships within a diverse organization.
  • Familiarity with various proven sales methodologies.
  • Experience in the CMMS industry, B2B SaaS startup, and/or growth stage company is an asset.
  • A Bachelor’s Degree in a related field, such as business, marketing, product, communications, organizational development, education, etc. is an asset.
  • Additional certifications in the Client Success and training fields a plus.
  • Excellent knowledge of training methods as well as organizational change management expertise.
  • Demonstrate training excellence through updates and regular reporting.

What’s in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrollment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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