Bilingual Support Specialist

3 weeks ago

Montréal QC, Canada Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Well… you might just be in the right place

As a Bilingual Support Specialist (FR/EN) , you will provide full-time technical assistance for our Point of Sale software and Ecommerce. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone and email.

The Montreal support team works hard and plays hard, celebrates everyone’s passions, and helps guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place

What you’ll be responsible for

  • Provide excellent technical support and customer service to our customers
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

What you’ll be bringing to the team

  • Customer service experience (ideally over the phone)
  • Excellent written and verbal communication skills in English and French.
  • Ability to handle multiple incoming requests
  • The ability to convey a customer-focused attitude
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Proven troubleshooting skills
  • Self-starter who also works well in a team environment

Even better if you have, but not necessary

  • Computer hardware and networking experience
  • Strong computer skills with working knowledge of Mac OS X
  • Retail experience
  • Technical problem solving experience
  • Basic knowledge of HTML/CSS;

What’s in it for you

  • An environment that encourages initiatives and leadership
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are
  • Tons of growth opportunities into technical or people management roles
  • Amazing benefits & perks, including equity for all Lightspeeders

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Immediate access to health insurance
  • Paid leave assistance for new parents
  • LinkedIn learning license
  • 1 paid volunteer day annually
#J-18808-Ljbffr

  • Bilingual Human Resources Business Partner

    7 days ago

    Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...

  • Human Resources Business Partner

    7 days ago

    Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...

  • Bilingual Talent Support Specialist, Talent

    4 weeks ago

    Montréal, Canada Richter Full time

    **Bilingual Talent Support Specialist, Talent & Culture** **Montreal Richter Office** **Overview** Richter is a Business | Family Office that provides strategic advice on business matters and on families’ financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business,...

  • Bilingual Document Specialist

    7 days ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: M-F 1PM - 9PM EST Do you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations? Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms? Are you...

  • Bilingual Document Specialist

    6 days ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: M-F 1PM - 9PM EST Do you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations? Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms? Are you...

  • Bilingual Applicants Support Specialist

    4 weeks ago

    Montréal, Canada MINTZ GLOBAL SCREENING INC Full time

    **This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.** **Position Summary**: **Responsibilities**: To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the **Applicant Support Specialist** shall: -...

  • Bilingual Document Specialist

    2 days ago

    Montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Talent Acquisition Support

    6 days ago

    QC, Canada Procom Full time

    Talent Acquisition Support Analyst - Bilingual English/French On behalf of our client in the Banking Sector, PROCOM is looking for a Talent Aquisition Support. Talent Acquisition Support Analyst - Bilingual English/French - Job DescriptionThe specialist will be supporting the planning, development, implementation, and delivery of Human Resources initiatives...

  • Bilingual Payroll Specialist

    6 days ago

    Montréal, QC, Canada Fuze HR Solutions Full time

    Role : Bilingual Payroll Specialist Status : Permanent Work Location : Ville St-Laurent, QC Are you passionate about payroll and finances? We are currently searching for a payroll specialist to be part of our team of professionals located in Ville St-Laurent. Your tasks as a payroll specialist : Ensure all employee updates are entered into...

  • Bilingual Human Resources Business Partner

    6 days ago

    Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...

  • Bilingual Human Resources Business Partner

    1 week ago

    Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...

  • Bilingual Human Resources Business Partner

    7 days ago

    Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...

  • Spécialiste bilingue, Soutien informatique

    2 weeks ago

    Montréal, QC, Canada Visique Full time

    Spécialiste bilingue, Soutien informatique / Bilingual Specialist, Desktop Support Faites partie de notre équipe en tant que spécialiste bilingue, Soutien informatique, et enrichissez-la de votre expérience et vos compétences exceptionnelles. Dans ce rôle, vous traiterez toutes les demandes d’approvisionnement et d’expédition de nouveaux...

  • Bilingual Specialist, Quality Assurance

    2 days ago

    Montréal, Canada First National Financial Full time

    We are hiring a Bilingual Specialist II, Quality Assurance! **The Role**: The Bilingual Quality Assurance Specialist is responsible for post-funding review and assessment of mortgage underwriting quality through evaluation of documentation, compliance to company policy guidelines and due diligence of the underwriting team. **Reporting To**: Manager,...

  • Mortgage Specialist-Bilingual

    2 weeks ago

    Montréal, QC, Canada Montreal, QC, Canada Full time

    The Role: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. Reporting To: Full-Time/Part- Time: Full-time Posting Date: April 25, 2024 Closing Date: May 9, 2024 Hours of Work: 8:30 a.m. – 5:00 p.m. Grade: Office Location: 55.7 Montreal Great location! Steps away from the...

  • Mortgage Specialist--Bilingual

    3 weeks ago

    Montréal, QC, Canada First National Financial LP Full time

    Posted Monday, March 25, 2024 at 4:00 AM | Expires Tuesday, April 9, 2024 at 3:59 AM The Role: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. Reporting To: Full-Time/Part- Time: Full-time Posting Date: March 25, 2024 Closing Date: April 8, 2024 Hours of Work: 8:30 a.m. –...

  • Bilingual Logistics Specialist

    4 weeks ago

    Montréal, Canada MOBIA Technology Innovations Full time

    Bilingual Logistics Specialist Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across...

  • Bilingual Human Resources Business Partner

    4 days ago

    Montréal-Est, Quebec, Québec, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...

  • Bilingual Trauma Specialist

    2 days ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Disability Specialist-Bilingual

    6 days ago

    Montréal, QC, Canada Canada Mortgage and Housing Corporation Full time

    Temporary Full Time Office Location: Ottawa (ON); Halifax (NS); Montreal (QC); Language Designation: Bilingual Language Skill Levels (Read/Write/Speak): CBC We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast. Here’s what you get when you’re a...