Remote Tech Support Specialist
2 weeks ago
We are looking for a Technology Support Specialist who takes pride in their work and drives customer satisfaction. Discounted Travel and Food
Medical and Dental and Vision plan options
Retirement program, including voluntary Pension Plan with employee matching
The Technology Support Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Supporting field users.
Participates in technical research and development to enable continuing innovation within the infrastructure. Ensure that system hardware, operating systems, software systems, and related procedures adhere to the Company policies and procedures. Maintain PCI/SOX and regulatory compliance.
Work closely with the field users, Branch/Location and General managers to understand their needs/challenges, aligning both Business and IT strategies. Providing solutions and recommendations to meet these requirements.
This role will interface daily with both business units and IT teams to ensure a consistent high-quality service delivery at a predictable and affordable cost while ensuring service levels are maintained and /or improved.
Must be able to perform data entry and other administrative tasks, managing hardware inventory, which may require lifting of equipment, etc.
Good knowledge of windows Operating system, Software Requirements, Analyzing Information, Teamwork, Software Maintenance, PC hardware architecture and maintenance, Written Communication, Promoting Process Improvement. Understanding of software implementation and principles.
Be proficient in the use of Office software (Word, Excel, PowerPoint, Access, Visio etc). Bachelor’s Degree or Diploma in Computer Science, Information Systems or other related field is desirable, but not a necessity.
Systems Administration/System Engineer qualification in Information Systems or other related field is desirable.
Apply today and shift your career into drive for tomorrow#
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