Customer Experience Manager
Found in: Jooble CA O C2 - 1 week ago
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.
The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor).
Responsabilities:
- Representing our brand and company vision for customer service excellence;
- Understanding our internal and external customers by anticipating needs and delivering on promises;
- Caring for our customers in difficult situations;
- Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best;
- Managing front line unionizedemployees belonging to both Unifor and IAMAW
- Working indoors or outdoors if applicable;
- 24-hour Airport operations will require shift work/weekends and holidays.
Qualifications
- Possess at least a high school diploma
- A minimum of two years previous people management experience;
- Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
- Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
- Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit
- Must have a full valid driver’s license;
- Ability to lift 50lbs;
- Ability to walk long distances and stand for long periods;
- Effective Decision Making in a timely manner during stressful situations
- Strong interpersonal skills (organizational, team oriented & focused)
- Entrepreneurial & self-managed abilities;
- A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
- Ability to develop trust and rapport while providing employees performance coaching;
- An entrepreneurial, energetic and tenacious attitude;
- Ability to adapt to new technology and to share that knowledge.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
#J-18808-Ljbffr-
Online Customer Experience Manager
Found in: Jooble CA O C2 - 4 days ago
Canada Everything Full timeHome Jobs Customer Experience Manager Jobs In Uppsala Sweden Customer Experience Manager Jobs in Uppsala, Sweden Home Jobs Customer Experience Manager Jobs In Uppsala Sweden Customer Experience Manager Jobs in Uppsala, Sweden Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We...
-
Account Manager/Manager of Customer Experience
Found in: Jooble CA O C2 - 1 week ago
Canada Amazon Full timeNew Account Manager (Dutch), Belgium Marketplace If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with...
-
Customer Experience Manager
Found in: Jooble CA O C2 - 5 days ago
Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to...
-
Customer Experience Associate
14 hours ago
Canada TD Bank Full time407891BR Retail Banking - Customer Service Montreal, QC May 1, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...
-
Customer Experience
Found in: Jooble CA O C2 - 1 week ago
Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Customer Experience Insights & Strategy, the Customer Experience Insights Analyst will be an...
-
Customer Experience Specialist
Found in: Jooble CA O C2 - 7 days ago
Canada Plooto Inc Full timeAbout Plooto 82% of small businesses fail due to poor management of cash flow. Our vision is to enable the advancement of Small and Medium-sized Businesses (SMBs) by developing the tools & insights they need to maximize their cash flow.Over 10,000 businesses and their finance teams trust Plooto to automate their financial processes so they can focus on...
-
Customer experience associate
Found in: Jooble CA O C2 - 2 days ago
Canada TD Bank Full timeCustomer experience associate - Magog page is loaded Customer experience associate - Magog Apply remote type On Site locations Magog, Québec time type Part time posted on Posted 2 Days Ago job requisition id R_1345069 Work Location: Magog, Quebec, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay Details: We’re committed to...
-
Customer Experience Associate
Found in: Jooble CA O C2 - 2 days ago
Canada TD Bank Full timeCustomer experience associate - Magog page is loaded Customer experience associate - Magog Apply remote type On Site locations Magog, Québec time type Part time posted on Posted 2 Days Ago job requisition id R_1345069 Work Location: Personal & Commercial Banking Pay Details: Create an exceptional customer experience with every customer interaction...
-
Customer Experience Insights Analyst
Found in: Jooble CA O C2 - 1 week ago
Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Customer Experience Insights & Strategy, the Customer Experience Insights Analyst...
-
Customer Service Manager
Found in: Jooble CA O C2 - 7 days ago
Canada Graymont Full timeFunction Sales & Marketing/Quality Control/Supply Chain/Customer Service The Customer Service Manager leads, develops and implements strategies to ensure exceptional customer service and satisfaction.Oversees a team of customer service representatives, based in multiple locations within North America, ensuring the efficient and effective receipt and...
-
Customer Success Manager
Found in: Jooble CA O C2 - 7 days ago
Canada Henry Schein One group Full timeHenry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets...
-
Customer Success Manager-IN
Found in: Jooble CA O C2 - 1 week ago
Canada Accessit Library Full timeThis position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...
-
Customer Success Manager
Found in: Jooble CA O C2 - 2 weeks ago
Canada Klir Platform Europe Limited Full timeWe are hiring to make water better! Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their...
-
Customer Success Manager
Found in: Jooble CA O C2 - 5 days ago
Canada Understanding Recruitment Full timeI am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...
-
Customer Success Manager
Found in: Jooble CA O C2 - 7 days ago
Canada Prevu3D Inc Full timeReporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...
-
Customer Success Manager
Found in: Jooble CA O C2 - 1 week ago
Canada Internetwork Expert Full timeImagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...
-
Full-Time Customer Experience Associate
Found in: Jooble CA O C2 - 1 week ago
Canada Science&Humans Full timeCompany Description Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform. ...
-
Customer Success Manager
3 days ago
Canada Tribute Technology Full timeTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...
-
Customer Success Manager
Found in: Jooble CA O C2 - 5 days ago
Canada Understanding Recruitment Full timeDo you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...
-
Bilingual Medical Customer Experience Associate
Found in: Jooble CA O C2 - 1 week ago
Canada Science&Humans Full timeCompany Description Science & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform. ...
