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Inside Sales Professional

1 month ago

Canada EmergencyMD Full time

ABOUT RELIABLE PARTS

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide thetraining they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offeropportunities for growth and relocation, as well asgreat benefitsandsupportive managementthat make our growing business an industry leader.

About the Position: The intent of Inside Sales is to use professionals to establish and strengthen relationships with prospects, leads and existing customers to maintain and grow sales with the use of technology, but the core principles of personal relationships are still the same.

Task and Duties:

  • Conducts inside sales activities, including prospecting (cold calls) and developing opportunities, closing sales, taking orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
  • Nurture existing customer relationships to increase market share
  • Maintain cooperative relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction as well as monthly sales goals
  • Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
  • Serve as liaison between customers and branches to effectively solve problems and increase sales
  • Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs.
  • Sell in both 1:1 and 1: many situations
  • Identify challenges that clients and prospects are facing and make action plans to address them
  • Communicate with decision makers (typically Director level+)
  • Help create and improve email templates, excel reports and sequences
  • Updates and maintain the sales CRM database
  • Provide a high degree of major account management and control
  • In-depth knowledge of a company's products and/or services
  • Make a minimum of 30+ productive calls each day
  • Each Monday, support Call Center by answering inbound customer service phone calls, taking orders, answering questions, and resolving customer issues.
  • Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues
  • Assists sales management in conveying customer needs to district managers and technical support staff
  • Updates job knowledge by studying new product descriptions and participating in educational opportunities and training
  • Utilize apartment management software for processing of invoices and bid opportunities.
  • Review of vendor agreements as well as other apartment management contracts
  • Provide daily reports for select customers
  • Other duties as assigned by management

Education and Experience:

  • Bilingual mandatory - French and English
  • Minimum high school diploma
  • 5 years of customer service experience meeting sales goals or 2 years in an outbound call center or a related sales position preferred
  • Effective customer relation skills
  • Excellent listener and demonstrates emotional intelligence with customer and peers
  • Team oriented, yet able to work well independently
  • Driven, results oriented and energetic person with strong work ethic
  • Strong negotiation, organizational, closing and prospecting skills
  • Deadline focused
  • Professional appearance and demeanor
  • History of success
  • Strong computer skills including data entry, proficient in Microsoft Office suite and CRM software such as ZOHO
  • Motivation for sales
  • Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach to unlocking opportunities, under minimum supervision
  • Competitive nature and a will to succeed in a target-driven environment
  • Domain-specific knowledge
  • Excellent written and verbal communication skills

Benefits:

We providegreat benefits, includingextended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability.If this sounds like the right opportunity for you, apply today

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have regular, consistent, and predictable attendance.
  • Ability to utilize office equipment/computers
  • Remain in stationary position, often standing or sitting for prolonged periods
  • Communicate with others to exchange information
  • Desire to work collaboratively in a team environment
  • Regularly use hands and fingers to handle, control or feel objects tools or controls
  • Regularly repeat the same movements when entering data
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently focus on one source of sound and ignore others
  • Frequently hear sounds and recognize the difference between them

À PROPOS DE RELIABLE PARTS

Nous sommes l'un des principaux distributeurs de pièces détachées pour appareils électroménagers sur les marchés américain et canadien. Avec plus de 60 succursales et 8 centres de distribution, nous fournissons des services à des clients dans de multiples secteurs, y compris les garanties prolongées, les comptes nationaux, les logements collectifs, le gouvernement, le commerce électronique et les espaces de vente au détail. Nous sommes fiers de nos produits et services exceptionnels et de la valeur ajoutée que nous apportons au secteur de l'entretien et de la réparation des pièces détachées d'appareils électroménagers.

Nous sommes également fiers de nos employés exceptionnels. Ils veillent à ce que toutes les commandes et demandes soient étudiées et traitées avec compétence et professionnalisme, et nous leur fournissons la formation dont ils ont besoin pour réussir. En raison de leur fiabilité, nous les considérons comme une part importante de notre succès. En retour, nous leur offrons des possibilités d'évolution et de déménagement, ainsi que des avantages sociaux intéressants et un soutien de la direction qui font de notre entreprise en pleine croissance un leader du secteur.

À propos du poste : L'objectif de la vente interne est de faire appel à des professionnels pour établir et renforcer les relations avec les prospects, les clients potentiels et les clients existants afin de maintenir et d'accroître les ventes à l'aide de la technologie, mais les principes fondamentaux des relations personnelles restent les mêmes.

Tâches et fonctions:

  • Mener des activités de vente interne, notamment prospecter (appels à froid) et développer des opportunités, conclure des ventes, prendre des commandes, comprendre et interpréter les exigences techniques, fournir des informations techniques et développer des comptes.
  • Entretenir les relations avec les clients existants afin d'accroître la part de marché.
  • Entretenir des relations de coopération avec tous les services nécessaires pour s'assurer que les ventes sont générées et traitées efficacement afin de satisfaire les clients et d'atteindre les objectifs de vente mensuels.
  • Atteindre les objectifs du département et de l'organisation en acceptant de prendre en charge la réalisation de demandes nouvelles et différentes.
  • Assurer la liaison entre les clients et les succursales afin de résoudre efficacement les problèmes et d'accroître les ventes.
  • Remplir les commandes en les transférant au service d'exécution, en communiquant la date de livraison prévue et en expliquant les ruptures de stock.
  • Vendre dans des situations de 1:1 et de 1 : plusieurs.
  • Identifier les défis auxquels sont confrontés les clients et les prospects et élaborer des plans d'action pour les relever.
  • Communiquer avec les décideurs (généralement de niveau directeur ou plus)
  • Contribuer à la création et à l'amélioration des modèles d'e-mails, des rapports Excel et des séquences.
  • Mettre à jour et entretenir la base de données CRM des ventes
  • Assurer un haut niveau de gestion et de contrôle des grands comptes
  • Connaissance approfondie des produits et/ou services d'une entreprise
  • Effectuer un minimum de 30 appels productifs par jour.
  • Chaque lundi, soutenir le centre d'appels en répondant aux appels téléphoniques entrants du service clientèle, en prenant les commandes, en répondant aux questions et en résolvant les problèmes des clients.
  • Promouvoir une culture axée sur un service à la clientèle de premier ordre, sur l'instauration d'une relation de confiance avec les clients et sur la prise en charge de tous les problèmes des clients.
  • Aider la direction des ventes à transmettre les besoins des clients aux chefs de district et au personnel d'assistance technique.
  • Mettre à jour les connaissances professionnelles en étudiant les descriptions de nouveaux produits et en participant à des formations.
  • Utiliser le logiciel de gestion des appartements pour le traitement des factures et des appels d'offres.
  • Examiner les accords avec les fournisseurs ainsi que d'autres contrats de gestion d'appartements.
  • Fournir des rapports quotidiens à certains clients.
  • Autres tâches confiées par la direction

Formation et expérience:

  • Bilingue obligatoire - Français et Anglais
  • Diplôme d'études secondaires au minimum
  • 5 ans d'expérience en service à la clientèle pour atteindre des objectifs de vente ou 2 ans dans un centre d'appels sortants ou dans un poste de vente connexe.
  • Compétences efficaces en matière de relations avec les clients
  • Excellente capacité d'écoute et d'intelligence émotionnelle avec les clients et les pairs
  • Orienté vers le travail d'équipe, mais capable de travailler de manière indépendante
  • Personne motivée, orientée vers les résultats, énergique et dotée d'une solide éthique de travail.
  • Solides compétences en matière de négociation, d'organisation, de clôture et de prospection
  • Soucieux de respecter les délais
  • Apparence et comportement professionnels
  • Antécédents de réussite
  • Solides compétences informatiques, notamment en matière de saisie de données, maîtrise de la suite Microsoft Office et d'un logiciel de gestion de la relation client (CRM) tel que ZOHO.
  • Motivation pour la vente
  • Esprit d'entreprise - vous vous épanouissez au sein d'une petite équipe, en développant rapidement votre approche pour débloquer des opportunités, sous une supervision minimale.
  • Compétitivité et volonté de réussir dans un environnement axé sur les objectifs.
  • Connaissances spécifiques à un domaine
  • Excellentes aptitudes à la communication écrite et orale

Avantages :

Nous offrons d'excellents avantages, notamment une assurance maladie complémentaire, des soins dentaires, des vacances, des congés payés (PTO), des réductions pour les employés et une assurance invalidité.Si vous pensez que cette opportunité est faite pour vous, postulez dès aujourd'hui

Exigences physiques:

Les exigences physiques décrites ici sont représentatives de celles auxquelles un employé doit satisfaire pour mener à bien les fonctions essentielles de ce poste. Des aménagements raisonnables peuvent être apportés pour permettre aux personnes handicapées de remplir les fonctions essentielles.

  • L'assiduité doit être régulière, constante et prévisible.
  • Capacité à utiliser du matériel de bureau et des ordinateurs.
  • Rester en position stationnaire, souvent debout ou assis pendant de longues périodes.
  • Communiquer avec d'autres personnes pour échanger des informations
  • Désir de travailler en collaboration dans un environnement d'équipe
  • Utiliser régulièrement les mains et les doigts pour manipuler, contrôler ou sentir des objets, des outils ou des commandes.
  • Répéter régulièrement les mêmes mouvements lors de la saisie de données
  • Parler régulièrement de façon claire pour que les auditeurs puissent comprendre
  • Comprendre régulièrement le discours d'une autre personne
  • Se concentrer fréquemment sur une source sonore et en ignorer d'autres
  • Entendre fréquemment des sons et reconnaître la différence entre eux
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